Delivering quality service : balancing customer perceptions and expectations

service quality and customer satisfaction do matter

Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking

Customer intention toward theme park : the mediating role of customer attitude on the impact of service quality quality and experiential marketing

Service quality improvement : the customer satisfaction strategy for health care