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"Meningkatkan kinerja karyawan menjadi fokus salah satu otoritas layanan publik di Indonesia untuk meningkatkan kualitas layanan publik pada kinerja yang akan datang disebabkan oleh penurunan indeks kepuasan masyarakat di tahun 2021 bila dibandingkan dengan periode sebelumnya. Banyak penelitian menunjukkan bahwa OCB diperlukan untuk meningkatkan kualitas layanan dan kinerja secara keseluruhan dalam organisasi sektor publik. Penelitian ini menguji pengaruh servant leadership (SL) terhadap organizational citizenship behavior (OCB) melalui peran mediasi public service motivation (PSM) dan affective commitment (AC). Model ini diuji menggunakan CB-SEM untuk menganalisis data dan menguji hipotesis penelitian. Temuan menunjukkan hubungan positif antara servant leadership dengan OCB (OCBI & OCBO), PSM, dan AC. Penelitian juga menemukan bahwa PSM dan AC memiliki pengaruh positif terhadap OCBI & OCBO serta memediasi hubungan antara SL dan OCBI serta OCBO. Hasil penelitian memberikan wawasan penting tentang bagaimana sektor publik dapat mengidentifikasi, mengembangkan, dan mempertahankan servant leader untuk memotivasi OCB karyawan.

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Improving employee performance has become a focus for public service authorities in Indonesia to enhance the quality of public services, as evidenced by a decline in the satisfaction index in 2021 compared to previous periods. Numerous studies have highlighted the importance of organizational citizenship behavior (OCB) in enhancing service quality and overall performance within the public sector organizations. This study examines the influence of servant leadership (SL) on OCB through the mediating roles of public service motivation (PSM) and affective commitment (AC). The proposed model is tested using covariance-based structural equation modeling (CB-SEM) to analyze the data and test the research hypotheses. The findings demonstrate a positive relationship between servant leadership and OCB (OCBI & OCBO), PSM, and AC. The study also reveals that PSM and AC have a positive influence on OCBI & OCBO and mediate the relationship between SL and OCBI as well as OCBO. These research findings provide crucial insights into how the public sector can identify, develop, and retain servant leaders to promote employee OCB."

"Penelitian ini bertujuan untuk mengetahui pengaruh employee engagement dan servant leadership terhadap organizational citizenship behavior dengan mediasi organizational commitment. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan Structural Equation Modeling. Sejumlah 353 (tiga ratus lima puluh tiga) pegawai Sekretariat Jenderal Kementerian Keuangan berpartisipasi menjadi sampel penelitian. Hasil penelitian ini menunjukkan bahwa employee engagement, servant leadership, dan organizational commitment berpengaruh positif terhadap organizational citizenship behavior. Selanjutnya, employee engagement memiliki pengaruh positif terhadap organizational commitment sedangkan servant leadership tidak memiliki pengaruh terhadap organizational commitment. Diperoleh hasil pula bahwa organizational commitment memediasi antara employee engagement terhadap organizational citizenship behavior dengan sifat mediasi parsial, namun organizational commitment tidak memediasi antara servant leadership terhadap organizational citizenship behavior. Hasil penelitian ini dapat dijadikan dasar dalam memberikan implikasi manajerial untuk praktik manajemen yang dapat dijalankan organisasi dalam mengidentifikasi permasalahan dan menerapkan solusi yang berkaitan dengan variabel-variabel dalam penelitian serta mengelaborasi faktor yang dapat meningkatkan organizational citizenship behavior yang secara paralel juga dapat meningkatkan kinerja dari organisasi.

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This research aims to determine the influence of employee engagement and servant leadership on organizational citizenship behavior with the mediation of organizational commitment. Data was collected through questionnaires and analyzed using Structural Equation Modeling. A total of 353 (three hundred and fifty three) employees of the Secretariat General of the Ministry of Finance participated as research samples. The results of this research show that employee engagement, servant leadership, and organizational commitment have a positive effect on organizational citizenship behavior. Furthermore, employee engagement has a positive influence on organizational commitment, while servant leadership has no influence on organizational commitment. The results also obtained that organizational commitment mediates between employee engagement and organizational citizenship behavior with partial mediation properties, but organizational commitment does not mediate between servant leadership and organizational citizenship behavior. The results of this research can be used as a basis for providing managerial implications for management practices that organizations can carry out in identifying problems and implementing solutions related to the variables in the research as well as elaborating on factors that can improve organizational citizenship behavior which in parallel can also improve organizational performance."

"Industri manufaktur merupakan industri padat karya yang membutuhkan tenaga kerja besar. Industri ini membutuhkan pekerja yang memiliki perilaku kewargaan-organisasi, seperti mampu bekerja secara ekstra untuk mencapai produktivitas. Untuk dapat membangun perilaku kewargaan-organisasi dapat ditentukan dari beberapa faktor seperti kepemimpinan, & kepribadian yang dimiliki oleh para pekerja. Dari segi kepribadian, para pekerja sebaiknya dapat ramah dan mampu mengontrol emosinya. Pekerja yang tidak ramah dan memiliki emosi negatif dapat masuk dalam kategori machiavellianism. Disisi lain dalam faktor kepemimpinan, pekerja membutuhkan sosok seorang yang rendah hati, adil, bijaksana, dapat memotivasi mereka dalam bekerja, dapat memimpin mereka tanpa memikirkan kekuasaan, hingga dapat melayani kebutuhan para pekerja. Sosok ini dikenal sebagai kepemimpinan melayani. Penelitian ini akan meneliti peran kepemimpinan melayani sebagai moderasi dalam hubungan negatif antara machiavellianism dan perilaku kewargaan-organisasi pada pekerja industri manufaktur. Sebanyak 175 partisipan direkrut secara online untuk mengikuti penelitian ini. Adapun desain penelitian ini termasuk dalam kategori non-eksperimen dan sebuah studi korelasi. Teknik sampling yang digunakan yakni convenience sampling. Untuk mengukur machiavellianism digunakan skala Machiavellianism Personality Scale, kemudian untuk mengukur perilaku kewargaan-organisasi digunakan skala Organizational Citizenship Behavior Scale, dan untuk mengukur kepemimpinan melayani digunakan skala Servant Leadership Scale. Data diolah menggunakan software SPSS versi 25 dan dianalisis dengan analisis moderasi process macro hayes model 1. Hasil penelitian menunjukkan, kepemimpinan melayani tidak dapat memoderasi hubungan negatif antara machiavellianism dan perilaku kewargaan-organisasi pada pekerja industri manufaktur. Apabila pekerja mempersepsikan dirinya untuk memiliki seorang pemimpin yang melayani, maka hal tersebut tidak dapat memiliki efek moderasi terhadap machiavellianism dan perilaku kewargaan-organisasi (p = 0.38 > -0.05).

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The manufacturing industry is a labor-intensive sector that requires a substantial workforce. This industry demands workers with citizenship-organization behavior, such as the ability to work extra to achieve productivity. The development of citizenship-organization behavior can be influenced by factors such as leadership and the personalities of the workers. Regarding personality, workers should be friendly and capable of controlling their emotions. Unfriendly and negatively emotional workers may fall into the category of Machiavellianism. On the other hand, concerning leadership, workers require someone who is humble, fair, wise, and capable of motivating them at work, leading without a focus on power, and catering to the needs of the workers. This figure is known as servant leadership. This study aims to examine the role of servant leadership as a moderator in the negative relationship between Machiavellianism and citizenship-organization behavior among manufacturing industry workers. A total of 175 participants were recruited online for this study. The research design falls into the non-experimental category and is a correlational study. The sampling technique used is convenience sampling. Machiavellianism was measured using the Machiavellianism Personality Scale, citizenship-organization behavior was measured using the Organizational Citizenship Behavior Scale, and servant leadership was measured using the Servant Leadership Scale. Data were processed using SPSS version 25 software and analyzed with moderation analysis using the Hayes Process Macro Model 1. The study results indicate that servant leadership cannot moderate the negative relationship between Machiavellianism and citizenship-organization behavior in manufacturing industry workers. When workers perceive themselves to have a servant leader, it does not have a moderating effect on Machiavellianism and citizenship-organization behavior (p = 0.38 > -0.05)."

"Penelitian ini bertujuan untuk menganalisis pengaruh servant leadership terhadap komitmen organisasional karyawan di PT BNI, Tbk. kantor cabang Rawamangun. Variabel servant leadership diukur dengan menggunakan Servant Leadership Survey dari Van Dierendonck dan Nutjien (2010) Sedangkan variabel komitmen organisasional diukur dengan menggunakan Organizational Commtiment Questionnaire dari Allen dan Meyer (1990). Penelitian ini menggunakan pendekatan kuantitatif dengan kuesioner sebagai instrumen penelitian. Sampel dari penelitian ini berjumlah 45 responden yang merupakan karyawan dari BNI di kantor cabang Rawamangun. Data dari penelitian ini akan dianalisis menggunakan statistik deskriptif dan analisis regresi sederhana. Hasil penelitian ini menunjukkan bahwa tidak terdapat pengaruh antara servant leadership dan komitmen organisasional karyawan di BNI kantor cabang Rawamangun.

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The purpose of this research is to analyze the influences of servant leadership on employees? organizational commitment at Rawamangun branch office PT BNI, Tbk. Servant leadership is measured with Servant Leadership Survey by Van Dierendonck and Nutjien (2010) and the organizational commitment is measured with Organizational Commitment Questionnaire by Allen and Meyer (1990). This research used quantitative approach with questionnaire as a research instrument. Subject of this research is 45 BNI's employee in Rawamangun branch office. The data gathered from research will be analyzed using descriptive analysis and simple regression analysis. The result of this research showed that there was no influence of servant leadership on organizational commitment at PT. BNI, Tbk branch office in Rawamangun."

"Penelitian ini dilakukan untuk menganalisis dan menguji pengaruh servant leadership dan symmetrical communication terhadap employee advocacy dengan mempertimbangkan faktor mediasi oleh employee empowerment dan organizational citizenship behavior pada Pegawai Negeri Sipil di Direktorat Jenderal Pajak. Pengumpulan data dilakukan melalui kuesioner online dan dikumpulkan sejumlah 418 responden dari jenjang jabatan tertentu. Aplikasi SPSS dan metode Structural Equation Modelling dengan aplikasi LISREL digunakan dalam analisis statistik data penelitian. Hasil penelitian menunjukkan bahwa terdapat pengaruh yang signifikan dan positif dari employee empowerment dan organizational citizenship behavior dalam memediasi pengaruh servant leadership dan symmetrical communication terhadap employee advocacy. Organisasi disarankan untuk meningkatkan pengembangan servant leadership dan mempertahankan komunikasi yang efektif dalam membangun aktivasi employee advocacy yang positif dan terlaksana oleh seluruh pegawai. Kemudian, implikasi manajerial dalam penelitian ini menggarisbawahi pentingnya peningkatan servant leadership dan symmetrical communication dalam meningkatkan dan memfasilitasi employee advocacy melalui peningkatan peran employee empowerment dan organizational citizenship behavior.

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This research was conducted to analyze and test the effect of servant leadership and symmetrical communication on employee advocacy by considering the mediating factors by employee empowerment and organizational citizenship behavior of the Civil Servants at the Directorate General of Taxes. Data collection was carried out through online questionnaires and managed to collect as many as 418 respondents from certain positions. The SPSS application and the Structural Equation Modeling method with the LISREL application are used in the statistical analysis of research data. The results of the study show that there is a significant and positive effect of employee empowerment and organizational citizenship behavior in mediating the effect of servant leadership and symmetrical communication on employee advocacy. Organizations are advised to improve servant leadership development and maintain effective communication in building positive employee advocacy activation and carried out by all employees. Then, the managerial implications in this study underscore the importance of increasing servant leadership and symmetrical communication in enhancing and facilitating employee advocacy through increasing the role of employee empowerment and organizational citizenship behavior."

"Fokus dari penelitian ini adalah untuk menguji hubungan antara TransformationalLeadership terhadap Organizational Citizenship Behavior dengan mengeksplorasipotensi mediasi Psychological Empowerment dan Affective Commitment. Studi inimemberikan pemahaman mengenai pemimpin publik sektor dalam menciptakan sikapatau perilaku pegawai yang mendukung aktivitas organisasi Organizational Citizenship Behavior. Hasil penelitian menunjukkan hubungan positif antara transformational leadership dengan psychological empowerment dan affective commitment sebagai mediasi terhadap organizational citizenship behavior.

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The focus of this research is to examine the relationship between Transformational Leadership to Organizational Citizenship Behavior by exploring the potential mediation of Psychological Empowerment and Affective Commitment. This study provides an understanding of public sector leaders in creating employee attitudes or behaviors thatsupport organizational activities Organizational Citizenship Behavior. The resultsshow a positive relationship between transformational leadership with psychologicalempowerment and affective commitment as mediation towards organizationalcitizenship behavior."

"Kinerja penyidik dan penyidik pembantu dalam melaksanakan pekerjaan investigasi terhadap kejahatan sering menjadi perhatian penting dalam pelayanan publik di bidang keamanan dan ketertiban. Namun demikian, tugas ini sering dianggap sebagai pekerjaan yang potensial terhadap kemungkinan penyalahgunaan kewenangan oleh anggota polisi. Terkait dengan hal ini, yang menjadi tujuan utama pelaksanaan penelitian ini adalah untuk mengkaji pengaruh budaya organisasi, servant leadership dan motivasi terhadap kinerja penyidik dan penyidik pembantu di Direktorat Reserse Kriminal Umum Polda Metro Jaya. Metode penelitian untuk mencapai tujuan tersebut adalah dengan menggunakan pendekatan kuantitatif. Populasi penelitian ini merupakan Polisi Penyidik dan Penyidik Pembantu di lingkungan Direktorat Reserse Kriminal Umum Polda Metro Jaya yang berjumlah 793 orang, terdiri dari 198 perwira dan 595 Bintara. Sampel penelitian diambil dengan mengunakan teknik cluster random sampling. Sementara itu, teknik pengumpulan datanya menggunakan kuesioner, dan analisis data dilakukan secara deskriptif dan inferensial. Hasil penelitian menunjukkan bahwa bahwa servant leadership dan motivasi kerja berpengaruh secara tidak langsung terhadap kinerja melalui mediasi budaya organisasi. Hal ini menunjukkan bahwa kepemimpinan yang mengedepankan kesejahteraan anggota dan berorientasi pada kepentingan bersama akan menciptakan budaya organisasi yang baik, dimana ini kemudian akan berpengaruh terhadap kinerja anggota karena ketika lingkungan kerja nyaman dan menyenangkan bagi anggota serta mempunyai budaya organisasi yang baik, mereka akan bekerja dengan sungguhsungguh sesuai dengan tugasnya

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The performance of police investigators and assistant investigators in carrying out their tasks on crimes has often become an important concern in the security and public order services. However, the tasks are often seen as things with a great potential for power abuse committed by the police officers. In this regard, the main objective of this research is to examine the influence of organizational culture, servant leadership and motivation on the performance of investigators and assistant investigators at General Crimes Directorate of Jakarta Metropolitan Police Region. The author employs the quantitative approach. The population of the research is police investigator and assistant investigators of the General Crimes Directorate of Jakarta Metropolitan Police Region, totaling 793 people that consist of 198 officers and 595 Non-Commissioned Officers. The research sample is taken using cluster random sampling technique. Meanwhile, the data collection technique used is a questionnaire and the data analysis is carried out descriptively and inferentially. The results of the research show that servant leadership and work motivation have an indirect effect on performance through the mediation of organizational culture. This shows that leadership that prioritizes the welfare of members and is oriented towards common interests will create a good organizational culture. Such condition, then, will affect the members’ performance because they will work really hard if the work environment is comfortable and pleasant for them and has a good organizational culture."

"[Penelitian ini bertujuan untuk menguji hubungan antara Servant Leadership dan Team Effectiveness pada Kepala Seksi dan Kepala Ruangan di Rumah Sakit X Penelitian tersebut didasari pertimbangan bahwa masih ada kesenjangan Kompetensi Kepemimpinan Kelompok pada Kepala Seksi dan Kepala Ruangan di Rumah Sakit X serta belum tercapainya target kinerja pada semua unit kerja . Hasil penelitian menunjukkan bahwa terdapat hubungan positif yang signifikan antara Servant Leadership dan Team Effectiveness ( r = 0,64 dan p lebih kecil dari 0,05). Responden dalam penelitian ini sebanyak tujuh puluh orang, mereka merupakan bawahan dari Kepala Seksi dan Kepala Ruangan. Alat ukur yang digunakan dalam penelitian ini adalah Servant Leadership Questionnare (SLQ) yang diadaptasi dari Barbuto & Wheeler (2006) dan Team Effectiveness Questionnare (TEQ) dari Larson & LaFasto (1989). Berdasarkan hasil penelitian tersebut, peneliti mengusulkan program intervensi untuk meningkatkan Servant Leadership melalui Pelatihan Coaching dan Servant Leadership kepada manajer sebagai atasan dari Kepala Seksi dan Kepala Ruangan di Rumah Sakit X. Hasil pelatihan diharapkan dapat meningkatkan kemampuan Coaching dan perilaku Servant Leadership atau kepemimpinan yang melayani bagi para manajer. Selanjutnya para manajer diharapkan mampu melakukan Coaching kepada Kepala Seksi dan Kepala Ruangan, terutama dalam menerapkan kepemimpinan yang melayani sehingga efektivitas tim akan meningkat.;The purpose of this research is to examine the relationship between Servant Leadership and Team Effectiveness on Section Heads and Heads of Nurses in Hospital X. This research is based on the fact that there is a gap in leadership competencies cluster on Section Heads and Heads of Nurses as well as unachieved performance target in all units. This research shows that Servant Leadership is significantly related to Team Effectiveness (r=0,64, p<0,05). Data collected from 70 respondents, they are subordinate of the Section Heads and Heads of Nurses. Instruments used in this research are Servant Leadership Questionnaire (SLQ), adapted from Barbuto & Wheeler (2006) and Team Effectiveness Questionnaire (TEQ), by Larson & LaFasto (1989). Based on this finding, researcher proposes an intervention program to enhance Servant Leadership through Coaching and Servant Leadership Training to the managers as the superior of the Section Heads and Heads of Nurses. These training results are expected to enhance the managers’ ability in coaching and in displaying behaviors that reflect Servant Leadership. Furthermore, managers are expected to coach the Section Heads and Heads of Nurses, especially in implementing the servant leadership which will ultimately improve the team effectiveness, The purpose of this research is to examine the relationship between Servant Leadership and Team Effectiveness on Section Heads and Heads of Nurses in Hospital X. This research is based on the fact that there is a gap in leadership competencies cluster on Section Heads and Heads of Nurses as well as unachieved performance target in all units. This research shows that Servant Leadership is significantly related to Team Effectiveness (r=0,64, p<0,05). Data collected from 70 respondents, they are subordinate of the Section Heads and Heads of Nurses. Instruments used in this research are Servant Leadership Questionnaire (SLQ), adapted from Barbuto & Wheeler (2006) and Team Effectiveness Questionnaire (TEQ), by Larson & LaFasto (1989). Based on this finding, researcher proposes an intervention program to enhance Servant Leadership through Coaching and Servant Leadership Training to the managers as the superior of the Section Heads and Heads of Nurses. These training results are expected to enhance the managers’ ability in coaching and in displaying behaviors that reflect Servant Leadership. Furthermore, managers are expected to coach the Section Heads and Heads of Nurses, especially in implementing the servant leadership which will ultimately improve the team effectiveness]"

"ABSTRAKPenelitian ini bertujuan untuk mengetahui penerapan servant leadershippada Kantor Imigrasi dan Lembaga Pemasyarakatan di DKI Jakarta berdasarkanfaktor demografi pegawai. Data penelitian ini diambil dari 277 responden denganmenggunakan kuesioner Ehrhart (2004). Analisis data menggunakan metodestatistik deskriptif serta t-test dan one way ANOVA. Hasil penelitian menunjukkanbahwa penerapan servant leadership pada Kantor Imigrasi dan LembagaPemasyarakatan dalam kategori sedang. Faktor gender tidak memberikanperbedaan yang signifikan dalam penerapan servant leadership. Faktor golonganpangkat dan tingkat pendidikan memberikan perbedaan yang signifikan terhadappenerapan servant leadership secara keseluruhan.

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ABSTRACTThis study aim to analyze implementation of servant leadership at Immigrationand Correcction Bodies in DKI Jakarta based on demographic factor. Data for thisstudy was taken from 277 respondent by using Erhart’s questionnaire(2004). Datais analyzed by using descriptive statistics, t-test and one way ANOVA. The resultshow that implementation of servant leadership at Immigration and CorrectionBodies in the medium category. Gender didn’t make any significant difference inimplementation of servant leadership. Job rank and education level make asignificant differences in implementation of servant leadership."

"Perubahan lingkungan bisnis yang dinamis dan disruptif memaksa manajemen untuk memiliki strategi dalam melakukan pengelolan SDM secara memadai. SDM memiliki peran kritikal dalam mencapai kinerja organisasi melalui dukungan job resources yang berasal dari lingkungan bekerja. Perubahan paradigma pada sektor publik terhadap pengelolaan SDM semakin menuju ke arah yang efektif dan efisien. Penelitian ini dilakukan untuk menganalisis hubungan antara perceived organizational support (POS) dan servant leadership terhadap employee performance melalui peran mediasi work engagement pada Aparatur Sipil Negara (ASN) Organisasi Keuangan Pemerintah. Penelitian ini dilakukan dengan melakukan cross-sectional study melalui survei kuesioner google form dengan sampel sebanyak 305 responden ASN yang berkedudukan di Kantor Pusat Organisasi Keuangan Pemerintah. Teknik analisis data dilakukan dengan menggunakan metode Covariance Based – Structural Equation Modeling (CB-SEM). Hasil penelitian menunjukkan bahwa POS dan servant leadership memiliki pengaruh positif signifikan terhadap work engagement. Selanjutnya, work engagement mampu memediasi secara penuh dan signifikan hubungan POS dan servant leadership terhadap employee performance, serta work engagement memiliki pengaruh positif signifikan terhadap employee performance. Penelitian ini memiliki kontribusi terhadap implikasi manajerial untuk dapat diterapkan bagi organisasi, pimpinan, dan individu pada sektor publik terkait konsep yang berkaitan dengan variabel yang diteliti.

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The dynamic and disruptive business environment necessitates management to adopt adequate human resource management strategies. Human resource management plays a critical role in achieving organizational performance through job resources support from the work environment. Paradigm shifts in the public sector toward more effective and efficient human resource management have been observed. This study aims to analyze the relationship between perceived organizational support (POS) and servant leadership on employee performance, mediated by work engagement, among Civil Servants (ASN) in Government Financial Organizations. A cross-sectional study using a survey questionnaire through Google Form was conducted, with a sample of 305 respondents comprising ASN at the Central Office of Government Financial Organizations. The data analysis was performed using Covariance-Based Structural Equation Modeling (CB-SEM). The research findings reveal that both POS and servant leadership have a significant positive impact on work engagement. Furthermore, work engagement fully mediates the relationship between POS, servant leadership, and employee performance, with work engagement also significantly influencing employee performance. This research offers managerial implications that can be applied to organizations, leaders, and individuals in the public sector concerning the concepts related to the variables under study."