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"Penelitian ini membahas mengenai risiko operasional yang terjadi dalam aktivitas kunjungan Medical Representative (selanjutnya disebut "MR") ke dokter dan pengaruhnya terhadap penjualan bersih PT XYZ. Hal ini sehubungan dengan audit internal yang dilaksanakan oleh PT XYZ pada tahun 2010 yang menginformasikan adanya kecurangan yang melibatkan 98% dari jumlah MR yang ada di PT XYZ. Penelitian ini adalah penelitian kuantitatif dengan menggunakan analisis korelasi dan regresi dan kualitatif dengan mengunakan analisis wawancara mendalam dengan desain deskriptif. Hasil penelitian menyarankan agar PT XYZ membuat kebijakan yang jelas melalui manajemen tingkat atasnya, yang mengatur mengenai kunjungan MR dan pelaporannya di database Optima, pelatihan kepada MR juga penting untuk dilakukan untuk meningkatkan kesadaran MR atas pentingnya kunjungan ke dokter, tindakan tegas juga diperlukan atas pelanggaran yang terjadi dan audit berkelanjutan perlu untuk terus dilakukan.

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This research is explaining the operational risk that occured in Medical Representatives (hereinafter referred to "MR") activity to doctor and its impact on the net sales of PT XYZ. This is related to the result of the internal audit conducted by PT XYZ from the year of 2010 which informed that there is misconduct involving 98% of the total MR worked for PT XYZ. This research is a quantitative research that used correlation and regresion, and also qualitative research with indepth interview with spearman's rho with descriptive design.

The result of the research suggested that PT XYZ to prepare a clear policy through its top management. This policy should regulate the visit of MR and the reporting in Optima database. The training to MR is also important to be done to increase the awareness of MR regarding the importance of the visit to doctor, a firm action is also needed for any violation and continuous audit should be also carried on."

"ABSTRAKRisiko atau gangguan dapat terjadi ketika sebuah perusahaan mengerjakan kegiatan operasionalnya dan dapat mempengaruhi kinerja yang diberikan kepada konsumen. Dalam penelitian sebelumnya telah banyak penelitian yang mempelajari tentang berbagai kondisi yang dihadapi oleh perusahaan baik secara internal, eksternal maupun tentang hubunganya dengan para konsumen yang dapat memberikan dampak, baik positif maupun negatif terhadap kinerja perusahaan 3PL. Risiko atau gangguan dapat terjadi ketika mereka melakukan kegiatan operasionalnya, baik risiko atau gangguan dalam hal memberikan orientasi kepada konsumennya, kualitas hubungan antara 3PL dengan konsumennya ataupun dalam hal manajemen kargo. Studi ini merupakan sebuah studi deskriptif yang akan mempelajari hubungan antara orientasi konsumen, kualitas hubungan serta manajemen kargo berdasarkan persepsi PT. 123 selaku konsumen dari 3PL PT. XYZ serta bagaimana hubungan antara ketiga variabel tersebut. Pengujian hipotesis menggunakan analisis jalur dimana hasil pengujian hipotesis didapatkan bahwa ada pengaruh antara kualitas hubungan dan manajemen kargo terhadap kinerja PT XYZ namun untuk variabel orientasi konsumen tidak memiliki pengaruh terhadap kinerja PT XYZ

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ABSTRACTRisk or disruption can occur when a company works on its operations and can affect the performance into customer. In previous studies, there have been many studies that study the various conditions faced by companies both internally, externally and about their relationships with consumers which can have an impact, both positively and negatively on the performance of 3PL companies. Risks or disruptions can occur when they carry out their operational activities, either risk or disruption in terms of providing orientation to their customers, the quality of the relationship between 3PL and its customers or cargo management. This study is a descriptive study which study the relationship between consumer orientation, relationship quality and cargo management based on the perception of PT. 123 as the consumer of the 3PL PT. XYZ and how the relationship between the variables is. Hypothesis testing uses path analysis where the results of testing the hypothesis found that there is an influence between relationship quality and cargo management on the performance of PT XYZ but for consumer orientation variables does not have an influence on the performance of PT XYZ."

"[Laporan magang ini membahas bagaimana prosedur KAP ABC atas jasa kajian dan penyempurnaan Standar Operasional Prosedur SOP penjualan marketing dan operasional pada PT XYZ yang bertujuan untuk menghasilkan SOP yang dapat mendukung standardisasi proses bisnis PT XYZ dengan mempertimbangkan aspek pengendalian internal. Analisis dilakukan atas kesesuaian prosedur yang dilakukan oleh KAP ABC dalam melakukan kajian dan penyempurnaan SOP penjualan marketing dan operasional pada PT XYZ dengan teori yang ada. Analisis juga dilakukan atas kesesuaian pertimbangan aspek pengendalian internal kesesuaian teknik dokumentasi dan kesesuaian format teknis penulisan SOP yang dilakukan oleh KAP ABC dengan teori yang ada. Hasil analisis menyimpulkan bahwa prosedur yang dijalankan oleh KAP ABC pertimbangan aspek pengendalian internal kesesuaian teknik dokumentasi dan kesesuaian format teknis penulisan SOP sudah sesuai dengan teori yang ada namun masih terdapat beberapa kekurangan diantaranya KAP ABC kurang fokus pada pertimbangan aspek pengendalian internal terdapat beberapa kelemahan dalam melakukan perencanaan dan KAP ABC tidak membuat DFD terlebih dahulu sebelum membuat SOP Flowchart.

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This internship report discusses how KAP ABC rsquo s procedures in examining and updating sales marketing and operational. Standard Operating Procedures SOP on PT XYZ to generalize SOP which support standardization of business processes on PT XYZ by considering internal control aspects. The analysis was conducted to check the conformity of the procedures that were performed by KAP ABC in examining and updating sales marketing and operational SOP on PT XYZ to the existing theory. The analysis was also conducted to check the conformity of the internal control consideration documentation techniques and the format of writing techniques that was performed by KAP ABC to the existing theory. The result of this internship report concludes that procedures that were performed by KAP ABC internal control consideration documentation techniques and the format of writing techniques are already conformed to the existing theory however there are some deficiencies such as KAP ABC less focus on internal control consideration there are some weaknesses in planning and KAP ABC did not make DFD before making flowchart.;This internship report discusses how KAP ABC rsquo s procedures in examining and updating sales marketing and operational Standard Operating Procedures SOP on PT XYZ to generalize SOP which support standardization of business processes on PT XYZ by considering internal control aspects The analysis was conducted to check the conformity of the procedures that were performed by KAP ABC in examining and updating sales marketing and operational SOP on PT XYZ to the existing theory The analysis was also conducted to check the conformity of the internal control consideration documentation techniques and the format of writing techniques that was performed by KAP ABC to the existing theory The result of this internship report concludes that procedures that were performed by KAP ABC internal control consideration documentation techniques and the format of writing techniques are already conformed to the existing theory however there are some deficiencies such as KAP ABC less focus on internal control consideration there are some weaknesses in planning and KAP ABC did not make DFD before making flowchart ;This internship report discusses how KAP ABC rsquo s procedures in examining and updating sales marketing and operational Standard Operating Procedures SOP on PT XYZ to generalize SOP which support standardization of business processes on PT XYZ by considering internal control aspects The analysis was conducted to check the conformity of the procedures that were performed by KAP ABC in examining and updating sales marketing and operational SOP on PT XYZ to the existing theory The analysis was also conducted to check the conformity of the internal control consideration documentation techniques and the format of writing techniques that was performed by KAP ABC to the existing theory The result of this internship report concludes that procedures that were performed by KAP ABC internal control consideration documentation techniques and the format of writing techniques are already conformed to the existing theory however there are some deficiencies such as KAP ABC less focus on internal control consideration there are some weaknesses in planning and KAP ABC did not make DFD before making flowchart , This internship report discusses how KAP ABC rsquo s procedures in examining and updating sales marketing and operational Standard Operating Procedures SOP on PT XYZ to generalize SOP which support standardization of business processes on PT XYZ by considering internal control aspects The analysis was conducted to check the conformity of the procedures that were performed by KAP ABC in examining and updating sales marketing and operational SOP on PT XYZ to the existing theory The analysis was also conducted to check the conformity of the internal control consideration documentation techniques and the format of writing techniques that was performed by KAP ABC to the existing theory The result of this internship report concludes that procedures that were performed by KAP ABC internal control consideration documentation techniques and the format of writing techniques are already conformed to the existing theory however there are some deficiencies such as KAP ABC less focus on internal control consideration there are some weaknesses in planning and KAP ABC did not make DFD before making flowchart ]"

"Penelitian ini bertujuan untuk menganalisis penerapan dari manajemen risiko operasional melalui penilaian terhadap efektivitas pengendalian internal PT BW Plantation Tbk sesuai COSO Internal Control ␣ Integrated Framework, untuk selanjutnya hasilnya dihubungkan dengan kondisi aktual pengendalian internal dan manajemen risiko operasional perusahaan. Efektivitas pengendalian internal tersebut diukur melalui persepsi yang diberikan oleh jajaran manajerial dan jajaran pelaksana perusahaan, dengan menggunakan instrumen penelitian yang merupakan hasil penggabungan dari instrumen penelitian yang dibuat oleh Deloitte (2008) dan University of Utah (2006) mengenai penilaian terhadap efektivitas pengendalian internal dan manajemen risiko. Hasil dari penelitian ini kemudian dibandingkan dengan kondisi aktual manajemen risiko operasional yang dilakukan melalui sistem pengendalian internal perusahaan, dan menunjukkan bahwa manajemen risiko operasional perusahaan telah dilakukan secara efektif dan didukung oleh kondisi aktual yang sebenarnya.

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This study aims to analyze the compony's operational risk management implementation through its internal control effectiveness assessment, according to COSO Internal Control - Integrated Framework, and to be associated further with the actual condition of the company's internal control dan operational risk management. The effectiveness of internal control was measured through the perceptions of the company's managerial and staff level, with the use of a research instrument that was formulated based on research instruments from Deloitte (2008) and University of Utah (2006) about the assessment of the effectiveness of internal control and operational risk management. The result of this research is further compared with the actual condition of the company's operational risk management through its internal control system, and shows that the company's operational risk management has been implemented effectively and the result is supported by the actual condition."

"Penjualan merupakan sumber utama pendapatan perusahaan dan menjadi tujuan penting bagi proses operasional perusahaan, sebagai salah satu strategi penjualan, sales on credit menjadi pilihan untuk meningkatkan permintaan barang yang dijual namun, hal tersebut berdampak negative terhadap bisnis perusahaan jika tidak dikelola dengan baik. Penelitian i9ni bertujuan untuk menganalisis proses penjualan dan system pengendalian internal pada siklus penjualan PT XYZ. Kegiatan usaha utama perusahaan adalah penjualan Koran. Aset terbesar perusahaan terdapat pada piutang sebesar 50 dari jumlah asset perusahaan per tanggal 31 Desember 2016. Perusahaan memiliki tingkat piutang tertagih yang rendah dengan jumlah piutamng yang telah jatuh tempo lebih dari 10 tahun. Masalah lain yang dihadapi perusahaan adalah rugi usaha, return penjualan yang tinggi. Berangkat dari semua permasalahan tersebut, penelitian ini dilakukan dengan menggunakan pendekatan kualitatif dan analisis deskriptif dengan menganalisis penjualan dan komponen pengendalian internal. Data dikumpulkan dengan menanyakan personil kunci, observasi dan melakukan dokumen walktrough. Hasil dari penelitian ini adalah saran untuk perbaikan pengendalian internal dan juga memberikan desain analisis risiko dengan menggunakan perhitungan risiko agar perusahaan dapat mengambil tindakan tegasa untuk risiko dampak yang besar tersebut.

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Sales is a major source of corporate earnings and become an important goal for the company 39 s operational processes. As one of sales strategy, Sales on credit become an option to increase demand for goods sold. However, it has negative impact on the company 39 s business if it is not properly managed. This study aims to analyze the sales business process and internal control system in the sales cycle of PT XYZ. The main business activity of company is selling and has the largest assets on the receivables for 50 from company rsquo s total assets as of 31 December 2016. The company has low rate of collectible receivable with long outstanding receivable for more than 10 years. Other problems faced by the company is operating loss, high sales return. Departs from all that issues, this research is conducted by using qualitative approach and descriptive analysis by analyzing the sales and components of internal control. Data is collected by inquiries the key personnel, observation and perform walktrough documents. The result of this research is the suggestions for improvement of internal control and also provides a risk analysis design using risk calculations to enable the firm to take decisive action for those big impact risks."

"PT Pembiayaan XYZ menghadapi potensi kerugian operasional tapi belum memiliki pengukuran risiko operasional. Disamping itu ada kewajiban dari Holding Company dan juga dari regulator untuk kedepannya untuk menjalankan manajemen risiko. Penelitian ini mengukur risiko OpVaR dengan menggunakan metode Extreme Value Theory dan metode Loss Distribution Approach Aggregation. Dari kedua metode ini menghasilkan perhitungan yang valid, namun pengukuran risiko operasional yang lebih realistis adalah metode Loss Distribution Approach Aggregation Method.

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PT. XYZ did not have any adequate operational risk management. Holding Company and the regulators required PT. XYZ to implement risk management for the operational activities. The purpose of this research is to measure the OpVaR by using Extreme Value Theory and Loss Distribution Approach Aggregation Method. Both methods indicate the valid measurement but the result of Loss Distribution Approach Aggregation Method shows more significant."

"Manajemen risiko operasional penting dilakukan untuk memberikan peringatan terkait munculnya risiko. Manajemen risiko operasional yang dilakukan saat ini belum terintegrasi dengan baik antar divisi di perusahaan. Risiko operasional yang signifikan saat ini di lokasi tambang Kalimantan Selatan ialah risiko produktivitas yang berkaitan dengan minimnya ketersediaan bahan bakar dan risiko proses berkaitan dengan material jalanan yang buruk dan kondisi cuaca. Penanganan risiko yang dilakukan ialah mengupayakan pengadaan tangki bahan bakar yang lebih besar dan penyediaan alat. Peran manajemen risiko operasional saat ini belum maksimal yang disebabkan oleh minimnya kesadaran risk owner untuk melakukan manajemen risiko. Terdapat pendekatan manajemen risiko yakni COSO Enterprise Risk Management yang menekankan bahwa risiko harus dikelola oleh seluruh pihak di perusahaan dan harus sesuai dengan tujuan perusahaan yang hendak ingin dicapai Dengan menggunakan pendekatan COSO Enterprise Risk Management, terdapat beberapa elemen yang belum terlaksana dengan baik yakni internal environment dimana masih rendahnya komitmen dari risk owner untuk mengelola risiko. Komponen control activities dan monitoring juga belum dilakukan dengan baik karena rendahnya proses dokumentasi dari penanganan risiko serta pengawasan yang kurang efektif.

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Operational risk management is necessary to provide a warning related to the emergence of risk. Operational risk management these day do not well integrated among all divison in the company. Significabt operational risks that present at the mine site in South Kalimantan is productivity risk associated with the lack of availability of the fuel and material risks associated with the poor road and weather condition. Mitigation risks undertaken is seeking procurement of larger fuel tank and adding tools. The role of operational risk management is currently not maximized due to lack of awareness from risk owner to perform risk management.

There is a risk management approach, the COSO Enterprise Risk Managemet which emphasizes that the risks should be managed by the whole company and must be in accordance with the company?s goals are going to be achieved. Based on the COSO Enterprise Risk Management approach, there are some element that have not done well that is low commitment from the owner to manage the risk. Also control and monitoring activities have not done well because of poor documentation process related to risk mitigation and ineffective monitoring."

"Industri alat kesehatan di Indonesia mengalami perubahan signifikan sejak 2014 semenjak pemerintahan yang baru mulai memaksimalkan digitalisasi untuk aktivitas pemerintahan, termasuk proses pengadaan barang untuk alat kesehatan. Pengadaan tersentralisasi melalui LKPP ini menghendaki produk untuk terdaftar di platformonline e-Catalogue LKPP. Namun, registrasi ini menimbulkan beberapa ancaman terhadap bisnis dan tidak memiliki manfaat yang terbukti nyata yang dapat menjadi dasar bagi perusahaan alat kesehatan untuk memutuskan registrasi atau pendaftaran produk. Studi ini menganalisa efek dari pendaftaran produk ke sistem LKPP, terhadap Harga Jual dan performa penjualan (Unit Terjual) dari produk-produk yang sudah terdaftar.Hasil studi menunjukkan bahwa Harga Jual dari produk terdaftar sama atau naik secara statistik dari sebelum produk terdaftar, dan rata-rata Unit Terjual per bulan naik secara statistik setelah terdaftar.

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The medical device industry in Indonesia was undergoing significant changes since 2014 as the new government started to maximize the digitalization of government activities, including the procurement for medical device.

This centralized procurement through LKPP required the products to be registered into the LKPP e-Catalogue online platform. However, the product registration poses some threats to the business, with no evident benefits that medical device companies can use to justify their decision for registering the products. This research

examines the effect of LKPP registration on Selling Price and sales performance (Units Sold) of the registered products. The research showed that the Selling Price of registered products is either statistically the same or increased from before it was registered, and the average Units Sold per month statistically increased after

registration"

"ABSTRAKBelum ada peraturan yang mengharuskan perusahaan di luar industri keuangandan perbankan untuk menerapkan manajemen risiko, karenanya saat ini PT XYZbelum memiliki pengukuran risiko khususnya risiko operasional. Namun perusahaanmenyadari bahwa retail minimarket modern yang dikelolanya memilikipotensi risiko operasional yang besar yang mungkin dihadapinya di kemudianhari, maka ada keinginan kuat dari perusahaan untuk menerapkan manajemenrisiko. Penelitian ini dilakukan untuk mengidentifikasi, mengukur cadangankerugian risiko operasional (operational Value at Risk), dan memitigasi risiko operasionalyang mungkin dialami oleh PT. XYZ. Dari proses indentifikasi ditemukanbahwa risiko operasional yang paling signifikan terhadap bisnis perusahaan adalahrisiko hilangnya persediaan barang dagangan di toko ritel minimarket. PengukuranOpVaR dilakukan dengan menggunakan metode loss distribution approach menghasilkanangka sebesar Rp. 11.885.041.054 dan dinyatakan valid setelah dilakukanbacktesting.

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ABSTRACTThere are no regulations requiring companies outside the financial and bankingindustry to implement risk management, hence the current PT. XYZ does not havea particular risk measurement of operational risk. However, the company realizedthat retail modern minimarket has great potential operational risks that may be encounteredin the future, then there is a strong desire of companies to implement riskmanagement. This study was conducted to identify, measure operational risk lossreserves or Operational Value at Risk, and mitigate operational risks that may beexperienced by PT. XYZ. From the identification process, this study finds that themost significant operational risks to the company?s business is the risk of loss ofmerchandise supply in a retail minimarket store. OpVaR measurements performedusing the loss distribution approach amounted to IDR 11,885,041,054 and declaredvalid after backtesting."

"ABSTRAKTesis ini membahas mengenai analisis risiko operasional khususnya risikoteknologi informasi pada PT. XYZ menggunakan metode Cause-Effect. MetodeCause-Effect merupakan metode penilaian risiko yang menggunakan logikahubungan sebab-akibat (cause-effect) dalam menentukan kemungkinan risikoyang dapat terjadi. Implementasi ISO 27001 pada bagian Teknologi Informasi PT.XYZ menghasilkan profil risiko Teknologi Informasi yang menjadi dasarpelaksanaan Sistem Manajemen Keamanan Informasi. Penelitian inimenggunakan profil risiko bagian Teknologi Informasi PT. XYZ sebagai dasaruntuk melakukan kuantifikasi penilaian risiko operasional menggunakan metodeCause-Effect. Kuantifikasi risiko operasional PT. XYZ dimulai dengan melakukandekomposisi dan membentuk submodel profil risiko teknologi informasi yang ada.Berdasarkan parameter risiko yang ada pada Kebijakan PT. XYZ, kemudiandilakukan simulasi kuantifikasi risiko dengan pendekatan Loss DistributionApproach - Aggregation model untuk memberikan gambaran kerugian finansialyang dapat terjadi.

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ABSTRACTThis thesis analyze the operational risk specifically informationtechnology risk at PT. XYZ using Cause-Effect method. Cause-Effect method is arisk assessment method that uses a logic of causality relationship in determiningthe possible risks that can occur. Implementation of ISO 27001 at the InformationTechnology unit of PT. XYZ generate risk profiles that is used as the basis of theInformation Technology Security Management System implementation. Thisstudy uses the risk profile of Information Technology unit PT. XYZ as the basisfor quantifying operational risk assessment using the Cause-Effect method. PT.XYZ's operational risk quantification begins by decomposing and formingsubmodel of technology risk profile information. Based on the risk parametersthat exist in PT. XYZ's risk management policy, risk quantification simulationsusing Loss Distribution Approach - Aggregation model can be done to provideillustrations on financial loss that may occur."