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"The cornerstone of the organization is, therefore, the set of jobs performed by employees. These jobs, in turn, provide the mechanism for coordinating and linking the various activities of the organization that are necessary for success. Studying and understanding jobs through the process known as job analysis. Job analysis is a vital part of Human Resources Management (HRM) program and in many respects in the foundation upon which all others HRM activities must be constructed. Job analysis is a purposeful, systematic process for collecting information on the important work related aspects of a job, so the employees can be work effectively. With job analysis, management will have guidance in next human resources program. The research questions is how the perception of Employee Benefit Department employees towards the job analysis at PT Asuransi Allianz Life Indonesia Head Office Jakarta - To answer of that research questions, researcher used quantitative approach and using research method by using the survey approach, which implies the use of questioners and interviews as the two major tools used to collect data and information, beside the others secondary and literature sources. The criteria for selecting a sample in survey research are statistical onces. This sampling process have minimum percentage from total population (minor one) of 52 employees, the sampling process result 45 employees as samples. To oversee whether the implementation of job analysis has been attempted in a good procedure, researcher used the range criteria method which will stretch from the lowest range to the highest range. This research found that the perception of Employee Benefit Department employees for the job analysis has been attempted in a good procedure, which resulted good points average value. The data show that job analysis implementation PT Asuransi Allianz Life Indonesia Head Office Jakarta already effective because the good value and synchronize with the function, but description about task giving to the employees are not overlapping with the employees in another department still have special attention to management PT Asuransi Allianz Life Indonesia Head Office Jakarta. Determining affectivity of the job analysis implementation can be seen by measuring the human recourses productivity in doing their tasks and duties. To pursue and reach the '2010 One' company's goal, company should be aware about negative response that came from the employees. The success of this process will lead to a more prospectus future of the organizations existence in the global market as well as reaching its goals and targets. "

"Skripsi ini membahas mengenai persepsi level manajerial atas pelaksanaan budaya layanan yang dikenal dengan ikon 'CARE' (Cepat, Akurat, Ramah, Efisien) pada kantor pusat PT Asuransi Jasa Indonesia. Tujuan dari penelitian ini adalah untuk mengetahui apa persepsi level manajerial atas pelaksanaan 'CARE' tersebut oleh karyawan pada Kantor Pusat PT Asuransi Jasa Indonesia (Persero). Penelitian ini adalah penelitian Kuantitatif dengan desain deskriptif. Dengan populasi seluruh level manajerial di kantor pusat, yaitu 55 orang, yang terdiri dari Kepala Divisi dan Sub Divisi, oleh karena itu digunakan Total Sampling.Hasil dari penelitian ini adalah mayoritas responden menyatakan sangat puas dengan pelaksanaan 'CARE' di kantor pusat, nilai kecepatan memegang peranan yang sangat tinggi dibandingkan dengan nilai keramahan. Kesimpulan yang dapat diambil dari penelitian ini adalah, nilai-nilai budaya layanan 'CARE' telah dilaksanakan dengan baik oleh karyawan di Kantor Pusat PT Asuransi Jasa Indonesia (Persero), adanya perbedaan antara nilai kecepatan dan keramahan dikarenakan masih ada beberapa karyawan yang belum menyadari dengan baik nilai pentingnya penanaman budaya organisasi dalam pekerjaan sehari-hari.

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The focus of this study is to acknowledge managerial perception of the implementation of 'CARE' by employees at Head Office PT Asuransi Jasindo. The purpose of this study is to know how well the implementation of 'CARE' being taught at the office. This research is quantitative descriptive interpretive. The research population is all the managerial level, 55 respondents consist of Head Division and Head of Sub Division, which is why this research use Total Sampling.Result of the research shows that generally, there is effectiveness in the practice of 'CARE'. All respondent gives good perception on how 'CARE' being practice. The fast value holds the most importance factor compare to hospitality. The conclusion of this research is that the value of 'CARE' as a service culture has been implement very well on the organization. The entire employee knows the important of 'CARE' as a service culture, as a tool to improve company's service excellent. However, there are still differences between fast value and hospitality value mostly caused by there is still few employees who did not understand the true meaning of 'CARE' and the importance of implement corporate culture in daily works."

"Organization is a media to achieve an objective. For business organization, maximum profit is it?s main objective. Organization need human resources to run their activities and achieve their objectives. Leadership is a major determinance of organizational effectiveness.

Organization need a leader to control the employee?s activities. In business organization, leader is a key position to maintain a good relationship with the top, middle manager and also their subordinates. At Head Office PT CV Titipan Kilat in Jakarta, Customer Service Division is one of the divisions that has important role in achieving company?s vision. This Division is led by a Customer Service Chief. A Customer Service Chief motivates employees for having good motivation.

Therefore, in motivating emplyees, a Customer Service Chief applicates Situational Leadership Model. Indeed, there are problems in applicating that model. This case is caused by a few employees remain have bad performances. For knowing these problems, Customer Service Chief try to ask the causes o problems directly toward such employees. This way, at least a Customer Service Chief knows employee perception of applicated Situational Leadership Model.

This research is aimed to find out how the employee perception of Situational Leadership Model of Customer Service?s Chief at Head Office PT CV Titipan Kilat in Jakarta. Gibson, Ivancevich, and Donnelly explained that perception is cognitive process used to interpret something and understand its environment. From the result of research concerning employees toward leadership style, the obtained image shows that each employee has different perception to applied Situational LeadershipModel. This matter can be seen from the various most respondents who answer the same statement. Based of the theory used in studying style of this leadership is related at theory of Hersey and Blanchard, by using model of situational approach which based of relation among functional behavior, behavioral relation, and subordinate maturity level.

This research uses the approach of quantitative and survey technique. Collected data in this research is a quantitative data based on questioner to Customer Service Employees at PT CV Titipan Kilat. Analysis technique in this research use descriptive statistical analysis, which analyses data according to Tables of Frequency.

From these data, it can be concluded that the result of employee perceptions of telling leadership model is shown by low criteria percentage of 60.34%. Selling leadership model is shown by high criteria percentage of 73.77%, meanwhile another leader model, participating is shown by high criteria percentage of 69% and delegating leadership model is shown by low criteria percentage of 54.94%.

Aboved analysis can be concluded that the employee perceive Customer Service Chief at Head Office PT CV Titipan Kilat in Jakarta tend to use Selling Leadership Model. Therefore, Customer Service Chief in using Situational Leadership Model should anticipate the existing problems. Customer Service Chief should apply two way-communicating by much listening employess."

"Promosi dipandang sebagai salah satu kegiatan pengembangan sumber daya manusia dalam suatu perusahaan. Promosi berarti pengalihan wewenang dan tanggung jawab pegawai ke jabatan yang lebih tinggi dalam suatu organisasi sehingga kewajiban dan haknya semakin besar. Promosi akan diikuti dengan tugas, wewenang dan tanggung jawab yang lebih besar dan biasanya juga diikuti dengan peningkatan pendapatan dan fasilitas lainnya. Bagian Sumber Daya Manusia harus melakukan sosialisasi promosi jabatan mengenai prinsip, dasar, jenis dan kondisi pegawai yang akan dapat dipromosikan di perusahaan. Program promosi harus diinformasikan secara terbuka. Apabila hal ini diinformasikan dengan baik maka akan menjadi motivasi bagi karyawan untuk bekerja dengan sungguh-sungguh. Promosi mempunyai manfaat baik bagi perusahaan maupun karyawan. Bagi pegawai, merupakan pengakuan atas hasil pekerjaan pegawai dan kesempatan untuk maju, sehingga dapat meningkatkan motivasi kerja pegawai. Sedangkan bagi perusahaan dapat menjaga kestabilan perusahaan dan semangat kerja karyawan lebih terjamin. Tujuan dari penelitian ini adalah untuk menjelaskan tentang kebijakan promosi jabatan di PT Azura Telemedia International dan juga persepsi karyawan terhadap kebijakan promosi jabatan di PT Azura Telemedia International. Penelitian ini melibatkan seluruh karyawan operasional yang berjumlah 27 orang untuk menjadi responden. Teknik pengumpulan data yang digunakan dalam penelitian ini diperoleh melalui penyebaran angket, wawancara, serta studi pustaka yang berkaitan dengan tema penelitian ini. Penilaian dari hasil jawaban angket menggunakan skala Analisis Likert Penelitian menggunakan analisis data univariat yang menyampaikan distribusi frekuensi. Dalam penelitian ini penulis menggunakan pendekatan kuantitatif. Pada dasarnya penerapan promosi jabatan di PT Azura Telemedia International sudah baik. Responden setuju bahwa pengalaman kerja, tingkat pendidikan dan latar belakang pendidikan, kejujuran, tanggung jawab, kepribadian yang baik dalam berhubungan dengan rekan kerja, prestasi kerja dan inisiatif dan kreativitas serta rekomendasi dari pimpinan puncak dapat dipertimbangkan kembali sebagai kebijakan promosi jabatan. Sebagian besar responden tidak setuju jika senioritas dipertimbangkan kembali sebagai salah satu kebijakan promosi jabatan di PT Azura Telemedia International Akan jauh lebih baik jika PT Azura Telemedia International mempertimbangkan kembali penilaian kinerja sebagai kebijakan promosi jabatan agar setiap karyawan mempunyai kesempatan yang sama untuk mendapatkan promosi jabatan. Manfaat promosi pekerjaan seperti peningkatan pendapatan harus sebesar wewenang dan tanggung jawab yang harus dihadapi karyawan di posisi barunya.

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Promotion viewed as one of the activities of human resources development in a company. Promotions mean a transfer enlarging an authority and responsibility employees to higher position in one organization so that obligation and ever greater rights Promotion will be followed by duty, greater authority and responsibility and usually also followed by increasing of earnings and other facilities. Human resources division have to socialize job promotion about principles, grounds, types and condition of employee who will be able to be promoted in the company. Promotion program have to be informed openly. If this matter is well informed, it will become motivation to employees to work very seriously. Promotion have benefit both for company and employee. To employee, is the acknowledgement result of the employee's job and opportunity to go forward, so that can improve employee's work motivation. While to company, it can maintain stability of the company and employee's moral more guaranteed. The purpose of this research is to explain about the policy of job promotion in PT Azura Telemedia International and also the perception of employees to policy of job promotion at PT Azura Telemedia International. This research entangle all of the operational employee which consist 27 people to become respondent. The technique of data collecting used in this research is obtained through spreading questionnaire, interviewing, and also literature related to this research theme Assessment from result of the answer of questionnaire used scale of Likert Analysis of the research using Univariat data analysis which delivered frequency distribution. In this research the writer used quantitative approach. Basically the application of job promotion in PT Azura Telemedia International is good already. Respondent agreed that working experience, education level and background of education, honesty, responsibility, good personality in relation with colleague, work achievements and initiative and creativity and also the recommendation from the top management could be reconsidered as the policy of the job promotion. Most of the respondent disagreed if seniority reconsidered as one of the policy of job promotion in PT Azura Telemedia International It would be much better if PT Azura Telemedia International recomidered the performance appraisal as the policy of job promotion so that every employee has the same opportunity to get job promotion. The benefit of job promotion such as increasing of earnings should be as big as the authority and responsibility that the employee has to face in their new position

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