Pengaruh e-service quality online marketplace terhadap customer satisfaction dalam penggunaan aplikasi smartphone: studi kasus: Tokopedia = Effect of e-service quality online marketplace on customer satisfaction in use of smartphone application: study case: Tokopedia

Analisis pengaruh self image congruence terhadap intensi pembelian kembali Smartphone Samsung J series dengan kepuasan konsumen sebagai variabel intervening (studi pada Mahasiswa S1 Universitas Indonesia) = The Effect analysis of self image congruence towards repurchase intention samsung J series smartphone product through customer satisfaction as the intervening variable (study on bachelor degree Student of Universitas Indonesia)

Pengaruh brand image terhadap customer satisfaction dan loyalty intention pada pengguna Smartphone Xiaomi di Jakarta = The Effect of brand image on customer satisfaction and loyalty intention on Xiaomi Smartphone users in Jakarta

Anteseden Dari Kesetiaan Konsumen Pengguna Aplikasi Jamsostek Mobile (Jmo) Terhadap Perceived Brand Image, Customer Satisfaction Dan Trust: Aplikasi Teori SOR = Antecedents of Consumer Loyalty of Jamsostek Mobile Application Users (JMO) to Perceived Brand Image, Customer Satisfaction and Trust: Application of SOR Theory

Pengaruh Airport Experience Terhadap Passenger Satisfaction dan Behavioral Intentions (Studi Kasus: Bandara Internasional Yogyakarta) = The Influence of Airport Experience on Passenger Satisfaction and Behavioral Intentions (Case Study: Yogyakarta International Airport)