Pengaruh e-service quality terhadap repurchase intention melalui customer satisfaction = The effect of e-service quality toward repurchase intention through customer satisfaction

Analisis kualitas penerbangan (AIRQUAL) di Indonesia : hubungan terhadap kepuasan pelanggan, repurchase intention, serta word-of-mouth = Analysis of airline quality (AIRQUAL) in Indonesia : in relationship with customer satisfaction, repurchase intention, and word-of-mouth

Pengaruh Customer Experience terhadap Revisit Intention melalui Mediasi Customer Satisfaction pada Spincity Bowling Alley = The Influence of Customer Experience on Revisit Intention through mediation Customer Satisfaction in Spincity Bowling Alley

Pengaruh kesetiaan dan kepuasan pelanggan terhadap perilaku berpindah pada internet service provider = Effects of loyalty and customer satisfaction toward switching intention toward internet service provider

Analisis pengaruh customer satisfaction, switching cost, dan attractiveness of alternatives terhadap switching intention konsumen telepon genggam berbasis non-android = Analysis of the influence of customer satisfaction, switching cost, and attractiveness of alternatives towards switching intention on non-android mobile phone user