Analisis Manajemen Pengaduan (Complaint Handling) pada Jakarta Lapor (JakLapor) dalam Pelayanan Publik Provinsi DKI Jakarta = Analysis of Jakarta Lapor (JakLapor) Complaint Handling System on Public Service of DKI Jakarta Province

Manajemen pengaduan SP4N-LAPOR! = complaint management SP4N-LAPOR!

Implementasi Citizen Relation Management sebagai Layanan Penanganan Pengaduan Masyarakat Terintegrasi di Provinsi DKI Jakarta (Studi di Kelurahan Susukan) = The Implementation of Citizen Relation Management as Integrated Complaint Handling Services in DKI Jakarta (Study in Susukan Subdistrict)

Gejala Mentalitas Silo di Kementerian Lingkungan Hidup dan Kehutanan Republik Indonesia: Studi dalam Integrasi Sistem Pengaduan Pelayanan Publik = Symptoms of Silo Mentality in the Ministry of Environment and Forestry of the Republic of Indonesia: Study in the Integration of the Complaint Management System

Deteksi Kelengkapan Laporan Aduan pada Data Aduan Masyarakat di Pemerintah Provinsi Daerah Khusus Ibukota Jakarta = Detection of Complaint Reports Completeness on Public Complaint Data in the Provincial Government of the Special Capital Region of Jakarta