Collaborative governance pada pemanfaatan layanan aspirasi dan pengaduan online rakyat (LAPOR) sebagai sistem pengelolaan pengaduan pelayanan publik nasional (SP4N) = Collaborative governance on utilization of layanan aspirasi dan pengaduan online rakyat (LAPOR) as national public service complaint management system

Perspektif tata-kelola aktor-jaringan N-level pelayanan universal telekomunikasi Lebak Banten Indonesia = A governance perspective: N-level actor-network of universal telecommunications service in Lebak Banten Indonesia

Analisis Penerapan Akuntabilitas Publik Di Lapan Dalam Mewujudkan Good Governance (Studi Kasus pada Badan Layanan Umum Pusat Pemanfaatan Teknologi Dirgantara di Lembaga Penerbangan dan Antariksa Nasional) = An Analysis of the Application of Public Accountability at National Institute of Aeronautics and Space (LAPAN) to Achieve Good Governance (Case Study: Service at the Public Service Board of Utilization Center for Aerospace Technology)

Pengukuran tingkat kapabilitas pengelolaan pengaduan instansi berdasarkan kerangka kerja ITIL pada aplikasi SP4N LAPOR: studi kasus Badan Narkotika Nasional = Measurement of capability levels based on the ITIL framework in the agencies complaint management action plan on the SP4N application report: a case study of the National Narcotics Board

Citizens as partners : OECD handbook on information, consultation and public participation in policy-making