Pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan di laboratorium uji = The impact of service quality on customer satisfaction and loyalty in testing laboratory

Analisis pengaruh kualitas pelayanan terhadap kepuasan pelanggan pada perusahaan penerbangan bertarif rendah = Impact of service quality on customer satisfaction in low cost airline

Pengaruh E-Service Quality Terhadap Kepuasan Pelanggan dan Loyalitas Pelanggan Studi Pada Mobile Banking Bank BUMN di Indonesia = The Effect of E-Service Quality on Customer Satisfaction and Customer Loyalty-A Study on Mobile Banking Application in Indonesia

Pengaruh kualitas layanan dan kepuasan terhadap loyalitas nasabah layanan cash management Bank UOB = Influence of service quality and satisfaction and customer loyalty of cash management services Bank UOB

Pengaruh kualitas pelayanan elektronik terhadap loyalitas pelanggam melalui kepuasan pelanggan pada e-commerce (Studi pada shopee Jakarta) = The effect of e-service quality on e-loyalty through e-satisfaction in e-commerce (Study at shopee in Jakarta)