Implementasi Prinsip Electronic-Know Your Customer (e-KYC) Berdasarkan POJK No.23/POJK.01/2019 terhadap Layanan Digital Banking di Indonesia (Studi Kasus: Bank MNC Internasional Tbk.) = The Implementation of Electronic-Know Your Customer Principles based on POJK No.23/POJK.01/2019 through Digital Banking Services in Indonesia (Case Study : MNC International Bank)

Evaluasi Usability Dan Rancangan Perbaikan Prototype Terhadap Aplikasi Layanan Perbankan: Studi Kasus Bank BRI = Usability Evaluation and Prototype Improvement Design for Banking Service Applications: Case Study of Bank BRI

Dampak transformasi digital pada sektor perbankan: Studi kasus pandemi COVID-19 di Indonesia = Digital transformation in banking sector: The effect of COVID-19 pandemic in Indonesia

Peran edukasi pelanggan terhadap loyalitas pelanggan melalui customer satisfaction, e-wom dan perceived switching cost pada perbankan digital di Indonesia = The role of customer education on customer loyalty through customer satisfaction, e-wom and perceived switching cost in digital banking Indonesia

Lebih Baik atau Buruk? Mengukur Kinerja 11 Bank Setelah Bertransformasi Menjadi Bank Digital di Indonesia = Better or Worse? Evaluating The Performance Of 11 Banks After Their Transformation into Digital Banks in Indonesia.