Customer loyalty : menumbuhkan dan mempertahankan kesetiaan pelanggan

The complete idiots guide to customer loyalty: panduan lengkap unytuk meraih kesetiaan pelanggan/Murray raphel, Neil raphel dan Janis S,raye

Pengaruh Customer Engagement melalui Media Sosial Instagram terhadap Customer Loyalty pada Pelanggan Somethinc di Indonesia = The Effect of Customer Engagement through Instagram Social Media on Customer Loyalty towards Somethinc’s Customers in Indonesia

Analisis kesetiaan konsumen dan faktor-faktor yang mendorongnya pada industri jasa layanan internet = Analysis of customer loyalty and its antecedents in internet service industry

Analisa proses customer value dalam membentuk loyalitas pelanggan jasa layanan purna jual (studi kasus pada AUTO 2000 Karawang) = Analysis the process of customer value of the after sales service in establishing customer loyalty