Analisis dimensi-dimensi nilai pelanggan dan pengaruhnya terhadap kinerja customer relationship management berbasis perilaku: Berdasarkan perspektif pelanggan McDonald's

Pengaruh electronic Customer Relationship Management (e-CRM) terhadap e-loyalty melalui e-satisfaction pada situs fashion online Zalora Indonesia = The influence of electronic Customer Relationship Management (e-CRM) towards e-loyalty through e-satisfaction on online fashion store website Zalora Indonesia

Analisis pengaruh ulasan media sosial dan promosi penjualan terhadap loyalitas pelanggan pada pelayanan purnajual studi kasus: PT Toyota-Astra Motor = Analysis of impact of social media review and sales promotion to customer loyalty in after sales service case study PT. Toyota-Astra Motor

Implementasi strategi komunikasi pemasaran melalui media sosial instagram (studi kasus terhadap pemanfaatan pendekatan aisas oleh online shop imagine Indonesia) = The implementation of marketing communications strategy through instagram (case study on the usage of aisas method by imagine Indonesia)

Pengaruh E-Service Quality terhadap Customer Loyalty melalui Customer Satisfaction pada Pelanggan Lazada di DKI Jakarta = The Influence of E-Service Quality towards Customer Loyalty through Customer Satisfaction on Lazada Customers in DKI Jakarta