Implementasi program taktis identifikasi kepuasan dan kepercayaan pelanggan serta instrumen komunikasi dalam pemasaran UMKM CV. Sugiyama Surya Perkasa = Implementation of customer satisfaction and trust identification and communication instruments tactical programs in marketing of MSME CV. Sugiyama Surya Perkasa

Pengaruh salespeople's entrepreneurial behaviors terhadap customer satisfaction, trust, commitment dan loyalty = The impact of salespeople's entrepreneurial behaviors toward customer satisfaction, trust, commitment and loyalty

Analisis Pengaruh Online Convenience Terhadap Customer Satisfaction Dan Electronic Word of Mouth: Studi Kasus Pada Sociolla = The Impacts of Online Convenience to Customer Satisfaction and Electronic Word of Mouth: A Case Study on Sociolla

Peran Employee Voice Behavior dalam Memediasi Pengaruh Employee Well-Being terhadap Kinerja Customer Service Online Marketplace di Indonesia = The Role of Employee Voice Behavior in Mediating the Effect of Employee Well-being on Customer Service Performance from the Online Marketplace in Indonesia

Pengaruh bauran pemasaran dan citra merek kedai kopi terhadap kepuasan pelanggan dan loyalitas pelanggan = The effect of marketing mix and brand image of coffee shop on customer satisfaction and customer loyalty