Analisis Penyelenggaraan Mobile Health (M-Health) di Indonesia Oleh Alodokter Sebagai Salah Satu Bentuk Pelayanan Publik di Bidang Kesehatan = "Analysis of Mobile Health (M-Health) Implementation in Indonesia by Alodokter as a Form of Public Service in the Health Sector"

Pengukuran tingkat kapabilitas pengelolaan pengaduan instansi berdasarkan kerangka kerja ITIL pada aplikasi SP4N LAPOR: studi kasus Badan Narkotika Nasional = Measurement of capability levels based on the ITIL framework in the agencies complaint management action plan on the SP4N application report: a case study of the National Narcotics Board

Analisis design-reality gap pada Layanan Aspirasi dan Pengaduan Online Rakyat (LAPOR!) = Design-reality gap analysis of Layanan Aspirasi dan Pengaduan Online Rakyat (LAPOR!).

High tech, high touch: library customer service through technology

Analisis pengaruh interaksi konsumen terhadap staff dan self-service technology (SST) pada bisnis ritel. studi kasus: CGV Blitz Grand Indonesia = Influence analysis of consumer to store employee and consumer to self service technology (SST) interaction in retail business case study CGV Blitz Grand Indonesia