Evaluasi service desk: studi kasus pada Direktorat Jenderal Bea dan Cukai = Evaluation service desk: a case study of the Directorate General of Customs and Excise

Perencanaan strategis sistem informasi pada perusahaan penyedia barang/jasa gas kompresor : studi kasus PT Sinerco = Strategic planning for information system in company provides gas compressor products services : case study PT Sinerco

Perancangan service level agreement layanan teknologi informasi berdasarkan kerangka kerja ITIL V3 2011: studi kasus Direktorat Jenderal Sumber Daya dan Perangkat Pos dan Informatika Kementerian Komunikasi dan Informatika = Design of service level agreement for information technology services based on ITIL V3 2011: a case study of Directorate General of ICT Resources and Standardization Ministry of Communications and Informatics

Perancangan service level agreement layanan teknologi informasi berbasis ITIL V3 2011 : studi kasus PT PQR = Design of service level agreement for information technology services based on ITIL V3 2011 : a case study of PT PQR

Perancangan service level agreement layanan teknologi informasi berbasis ITIL V3 2011 dan ISO 20000: studi kasus Badan Pemeriksa Keuangan Republik Indonesia = Designing service level agreement for information technology services based on ITIL V3 2011 and ISO 20000 Standard: a case study at The Audit Board of Republic of Indonesia / Cesilia Fidora