Manajemen perpustakaan perguruan tinggi dalam perspektif total quality management metode deming studi kasus di Perpustakaan Universitas Islam Negeri Syarief Hidayahtullah Jakarta

Perpustakaan Pusat Informasi Dan Dokumentasi standardisasi Pusido Badan Standar Nasional BSN dalam implementasi sistem manajemen mutu iso 9001:2008 = Library of the center for information and documentation of standardization pusido in the badan standarisasi negara bsn in the implementation of the quality management system iso 9001 2008

Penerapan total quality management dalam manajemen perpustakaan : survei pada beberapa perpustakaan di Jakarta

Kendala-kendala dalam penerapan Total Quality Manajemen (TQM) di badan POM = Constraints in applying Total of Quality MAnagement in National Agency of Drug and Food Control

The quality library: a guide to staff-driven improvement, better efficiency, and happier customers