Defining Service Quality Of BRI Merchant Application Using Importance Performance Analysis = Mendefinisikan Kualitas Layanan Aplikasi BRI Merchant Menggunakan Importance Performance Analysis

Kepuasan Pengguna Aplikasi mHealth dan Peningkatan Kualitas Layanan dengan Menggunakan Importance Performance Analysis-Kano = MHealth Application User Satisfaction and Service Quality Improvement using Importance Performance Analysis-Kano.

Analisis kepuasan pelanggan tentang kualitas layanan call center PT Garuda Indonesia = Customer satisfaction analysis on quality of service call center PT Garuda Indonesia

Peran kualitas jasa dalam membangun loyalitas pelanggan = Role of Service Quality to Build Customer Loyality

Pengaruh Service Quality dan Service Innovation terhadap Customer Satisfaction dan Customer Loyalty Pada Penerimaan Klas Dalam Bisnis Klasifikasi PT Biro Klasifikasi Indonesia (Persero) = The Influence of Service Innovation and Service Quality on Customer Satisfaction and Customer Loyalty for Admission to Class in the Classification Business of PT Biro Klasifikasi Indonesia (Persero)