Fandy Tjiptono
Total quality management
Andi Offset, 1996
 Buku Teks
Quality management
by Howard S. Gitlow [and others]
McGraw-Hill , 2005
 Buku Teks
Quality management
by Howard S. Gitlow [and others]
McGraw-Hill, 2005
 Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
Evans, James Robert, 1950-
The management and control of quality
South-Western, 2002
 Buku Teks