Traister, Robert J.
Clean coding in Borland C++
M&T Books, 1991
 Buku Teks
Flynn, Nancy
The e-policy handbook rules and best practices to safely manage your company's e-mail, blogs, social networking, and other electronic communication tools
[American Management Association, ], 2009
 eBooks
Flynn, Nancy
The e-policy handbook: rules and best practices to safely manage your company's e-mail, blogs, social networking, and other electronic communication tools
American Management Association, 2009
 eBooks
Best practices in access services
edited by Lori L. Driscoll, W. Bede Mitchell
Routledge, 2009
 Buku Teks
Best practices in customer service
edited by Ron Zemke and John A. Woods
American Management Association, 1998
 eBooks