Desain balanced scorecard dalam pengelolaan kinerja corporate customer care center (C4) (Studi kasus di PT. Telkom divisi Enterprise Service Center)

Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan pada Taksi Blue Bird = The Impact of Service Quality towards Customer Satisfaction on Blue Bird Taxi

Perbaikan proses pelayanan pelanggan dengan metode lean sigma : studi kasus pada departemen LDR PT Palyja = Improveing customer service process using lean sigma method : case study at LDR department of PT Palyja

Analisis pengaruh faktor inovasi dan quality of service terhadap customer loyalty di perusahaan telekomunikasi dengan metode structural equation modeling = The effect analysis of innovation and quality of service factors to customer loyalty in Indonesian telecommunication company by using structural equation modeling method

Optimalisasi program peningkatan kualitas pelayanan pelanggan di xds pt 'x'