Simulasi penentuan tingkat pelayanan moda angkutan udara dan moda angkutan laut dengan pendekatan demand analisis pada integrated multimoda network user equilibrium (studi kasus sistem jaringan transportasi propinsi Maluku utara)

Upaya peningkatan kualitas pelayanan jasa penerbangan berlayanan penuh di Indonesia = Efforts to improve the quality of full service airlines in Indonesia

Analisis pengaruh switching cost dan consumer inertia terhadap customer retention: Studi pada maskapai penerbangan di Indonesia = Analysis of the influence of switching cost and consumer inertia on customer retention: A study on airlines in Indonesia

Analisis kualitas pelayanan maskapai low cost carrier di Indonesia = Low cost carrier airlines service quality analysis in Indonesia

The antecedents of behavioural intention a comparison between low cost and full service airline = Faktor - faktor yang mempengaruhi intensi perilaku: perbandingan maskapai berbiaya rendah dan maskapai full service