Perhimpunan manajemen mutu Indonesia
Indonesian QC Circles Convention , 1992
Buku Referensi
World Health Organization
World Health Organization, 1993
Buku Teks
Setio Widodo
Universitas Indonesia, 2010
UI - Tesis Open
Rainy Alus Fienalia
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2012
UI - Skripsi Open
Quality management unit University of Sumatera Utara, 2010
Buku Teks