Users' hierarchical perspectives on library service quality: a "LibQUAL+" study
 Artikel Jurnal
Commitment to service : the library's mission
edited by Alphonse F. Trezza
G.K. Hall, 1990
 Buku Teks SO
Caputo, Janette S.
A stress and burnoot in library service
AZ Cry Press , 1991
 Buku Teks SO
Ray, Colin
Library service to schools and children
UNESCO, 1979
 Buku Teks SO
Mustika Wati
Penggunaan Layanan Perpustakaan Oleh Peneliti: Studi Kasus di Perpustakaan DPRRI = Library service use by researcher : case study in library of DPRRI
Fakultas Ilmu Pengetahuan Budaya Universitas Indonesia, 2011
 UI - Tesis Open