Ronan, Jana Smith
Chat reference: a guide to live virtual reference services
Libraries Unlimited, 2003
 Buku Teks SO
Ronan, Jana Smith
Chat reference : a guide to live virtual reference services
Libraries Unlimited, 2003
 Buku Referensi
Going where the users are: live digital reference
 Artikel Jurnal
Coffman, Steve
Going live: starting and running a virtual reference service
American Library association, 2003
 eBooks
Belanger, Pierre
Going live. : from states to systems
Princeton Architectural Press, 2015
 Buku Teks SO