Quality management
Howars S. Gitlow [and others]
McGraw-Hill, 2005
 Buku Teks
Stebbing, Lionel
Quality management in the service industry
Ellis Horwood, 1990
 Buku Teks SO
Beyond total quality management : toward the emerging paradigm / Greg Bounds ... [et al.].
McGraw-Hill, 1994
 Buku Teks SO
Iskandar Sadikin
Bunga rampai kriteria : Malcolm baldrige national quality award (MBNQA)
Lembayung Center Indonesia, 2010
 Buku Teks SO
Ferry Anindito Wibisono
Analisis penerapan total quality management terhadap kinerja operasional. studi kasus: PT. Astra Daihatsu Motor = Analysis of total quality management implementation on operational performance case study PT. Astra Daihatsu Motor
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis Membership