Costgantino, Cathy A.
Designing conflict management systems: a guide to creating productive and healthy organization
Jossey-Bass , 1996
 Buku Teks
Daft, Richard L., 1964-
Management : the new workplace
South Western Cengage Learning, 2013
 Buku Teks
Lefton, Robert E.
Creating an effective task management system
Bhuana Ilmu Populer, 2005
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Managing and resolving workplace conflict
edited by David B. Lipsky, Ariel C. Avgar, J. Ryan Lamare
Emerald, 2016
 eBooks
Leigh, Elyssebeth
Fun and games for workplace learning
The McGraw-Hill Companies Inc., 2001
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