Analisis kepuasan pelanggan tentang kualitas layanan call center PT Garuda Indonesia = Customer satisfaction analysis on quality of service call center PT Garuda Indonesia

Kualitas pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM). Ssebuah studi kasus pada call center 1M3 = Quality of customer service in a Customer Relationship Management (CRM) based company. A case study in the IM3 call center

Analisis kebutuhan petugas call center dengan menggunakan simulasi event diskrit (studi kasus pada chevron ibu IT service desk) = Determining the number of call center agent using discrete event simulation (case study at chevron ibu IT service desk)

Analisis Penerapan Customer Relationship Marketing dan Pengaruhnya Terhadap Brand Equity: Studi Kasus Call Center Bank Mandiri

Analisa strategi Customer Relationship Management (CRM) dalam upaya menjaga citra perusahaan (Studi pada Call Center Tellkomsel)