Nadhira Riska Maulina
Pengelompokkan pengguna mesin kasir modern berdasarkan perilaku pelanggan dengan pendekatan data mining = Data mining approach for clustering modern cash register machine's customers based on customer behavior
Fakultas Teknik Universitas Indonesia, 2019
 UI - Skripsi Membership
Renata Tursina
Segmentasi pelanggan seluler berdasarkan customer lifetime value dengan menggunakan metode k means = Telecom market segmentation based on customer lifetime value with k means algorithm
Fakultas Teknik Universitas Indonesia, 2014
 UI - Skripsi Membership
Galuh Chynintya Rosita Puspaningdarmo
Pengaruh Omnichannel Integration Quality Terhadap Customer Loyalty yang Dimediasi oleh Customer Engagement dan Relationship Program Receptiveness pada Industri Kecantikan = The Effect of Omnichannel Integration Quality on Customer Loyalty Mediated by Customer Engagement and Relationship Program Receptiveness in The Beauty Industry
Fakultas Ekonomi Dan Bisnis Universitas Indonesia, 2023
 UI - Tesis Membership
Griffin, Jill
Customer loyalty : menumbuhkan dan mempertahankan kesetiaan pelanggan
Erlangga, 2005
 Buku Teks
Muhammad Dino Putra Nurcahya
Pengaruh Customer Brand Engagement dan Customer Advocacy Terhadap Customer Loyalty = Influence of Customer Brand Engagement and Customer Advocacy, Toward Customer Loyalty
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Tesis Membership