Cunningham, Michael J.
Customer relationship management
Capstone, 2002
 Buku Teks
Simatupang, Batara M.
Customer relationship management (CRM) & customer intelligence pada industri perbankan
Manajemen Usahawan Indonesia, 2003
 Artikel Jurnal
Kristian Wahyu Adi Nugroho
Analisis manfaat ekonomis dan risiko implementasi proyek Customer Relationship Management (CRM): Studi kasus PT Telkomsel = Analysis of economic benefit and risk of Customer Relationship Management (CRM) project implementation: Case study PT Telkomsel
Fakultas Ilmu Komputer Universitas Indonesia, 2015
 UI - Tugas Akhir
Manurung, Nicholas Arizona
Strategi customer relationship management pada usaha kecil menengah bengkel trijaya ban 83 = Customer relationship management strategy in small medium enterprise at trijaya ban 83 garage
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis Membership
Teddy O.H. Prasetyono
Pengaruh AstraWorld sebagai Customer Relationship Management (CRM) terhadap loyalitas pelanggan Astra Motor Grup = The effect of Astra world as a customer Relationship Management (CRM) to the customer loyalty of Astra Motor Grup
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2011
 UI - Tesis Open