Cunningham, Michael J.
Customer relationship management
Capstone, 2002
 Buku Teks
Simatupang, Batara M.
Customer relationship management (CRM) & customer intelligence pada industri perbankan
Manajemen Usahawan Indonesia, 2003
 Artikel Jurnal
Manurung, Nicholas Arizona
Strategi customer relationship management pada usaha kecil menengah bengkel trijaya ban 83 = Customer relationship management strategy in small medium enterprise at trijaya ban 83 garage
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis Membership
Teddy O.H. Prasetyono
Pengaruh AstraWorld sebagai Customer Relationship Management (CRM) terhadap loyalitas pelanggan Astra Motor Grup = The effect of Astra world as a customer Relationship Management (CRM) to the customer loyalty of Astra Motor Grup
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2011
 UI - Tesis Open
Arimbo Wibowo
Pengaruh brand dan customer relationship management terhadap nilai pemegang saham (Shareholder Value) pada PT. XL Axiata, Tbk. = The impact of brand and customer relationship management to shareholder value, PT.XL. Axiata, Tbk
2012
 UI - Tesis Open