Analisis Manajemen Pengaduan (Complaint Handling) pada Jakarta Lapor (JakLapor) dalam Pelayanan Publik Provinsi DKI Jakarta = Analysis of Jakarta Lapor (JakLapor) Complaint Handling System on Public Service of DKI Jakarta Province

Manajemen pengaduan Ombudsman RI pada masa pandemi covid-19 = Complaint management of Ombudsman Republic of Indonesia during covid-19 pandemic

Desain CRM Dalam Rangka Pemeriksaan Pajak Restoran di DKI Jakarta = Compliance Risk Management Design in Audit Process of Restaurant Taxpayer in Jakarta

Analisis Mekanisme Komplain Dalam Program Pengaduan SP4N- LAPOR Melalui Pendekatan Best Practice Complaint Management (Studi kasus : DKI Jakarta) = Analysis of the Complaint Mechanism of the SP4N-LAPOR Complaint Program Through Best Practice Complaint Management Approach (Case study: DKI Jakarta)

Relationship management dalam penanganan pengaduan internasional permasalahan sistem informasi manajement keimigrasian pada Kantor Pusat Direktorat Jenderal Imigrasi = Analysis of the respondence perception of Implementation of Customer Relationship Management (CRM) application in handling internal complaint of the problem in immigration information management system on the Headquarter of Directorate General of immigration