Analisis pengaruh interaksi konsumen terhadap staff dan self-service technology (SST) pada bisnis ritel. studi kasus: CGV Blitz Grand Indonesia = Influence analysis of consumer to store employee and consumer to self service technology (SST) interaction in retail business case study CGV Blitz Grand Indonesia

The Improvement of customer service using machine learning: sustaining competitive advantage in commercial bank = Pengembangan customer service menggunakan machine learning: Memajukan competitive advantage di perbankan komersial

High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

High-tech, high-touch customer service: inspire timeless loyalty in the demanding new world of social commerce