M-Banking Experience dalam Mendorong Loyalitas dan Intensi Penggunaan Berkelanjutan pada Generasi X, Y, dan Z : Studi Empiris S-O-R = M-Banking Experience in Urging Loyalty and Continue Usage Intention Among Gen X, Y, and Z: An Empirical Study Based on S-O-R Framework

Analisis determinan customer experience dan implikasinya terhadap customer loyalty dan continue usage intention pada aplikasi mobile wallet di Indonesia = Analysis of customer experience determinants and their implications for customer loyalty and continue usage intention on mobile wallet applications in Indonesia

Analisis customer engagement dalam membangun consumer loyalty pada merek perbankan = Analysis of customer engagement in building consumer loyalty in bank brands

Efek Mediasi Kepuasan Konsumen dalam Hubungan antara Pengalaman Konsumen dan Intensi Penggunaan Kembali pada Nasabah Bank Jago = Mediation Effect of Consumer Satisfaction in the Relationship between Consumer Experience and Intention to Reuse on Bank Jago’s Customers

Analisis Faktor yang Mempengaruhi Customer Loyalty pada Ritel Farmasi modern di Indonesia = Analysis of Factors that Influence the Customer Loyalty in Modern Pharmacy Retail in Indonesia