Analisis pengaruh Service Recovery terhadap Customer Loyalty : studi kasus Carwash-Bengkel Autoklin = Analysis the effect of service recovery toward customer loyalty : case study on Carwash workshop-Autoklin

Analisa Customer Relation Management Melalui Jejaring Sosial Online Twitter = Analysis Customer Relation Management Through Online Social Media Twitter

Etika customer service / Kasmir

Etika customer service

Pengaruh Orientasi Belajar, Orientasi Kinerja dan Orientasi Pelanggan Terhadap Kinerja Tenaga Penjualan dengan Dimediasi oleh Penjualan Adaptif (Studi pada PT Healthco) = Learning Orientation, Performance Orientation and Customer Orientation Effect towards Salesforce Performance: Adaptive Selling as Mediator