Tipologi Konsumen Berdasarkan Penilaian Terhadap e-Service Quality dan e-Satisfaction (Kasus pada Situs E-Commerce) = A Consumer Typology Based On E-Service Quality and E-Satisfaction on (Case E-Commerce)

Pengaruh e-service quality terhadap e-satisfaction dan e-loyalty konsumen produk fashion online e-commerce Shopee di Jakarta = The effect of -service quality towards e-satisfaction and e-loyalty product fashion online consumer e-commerce Shopee in Jakarta

Analisa kepuasan pelanggan terhadap BTNProperti-Portal toko online real estate = Analyzing customer satisfaction towards BTNProperti-real estate online shop portal

Evaluasi aplikasi dan layanan perusahaan e-marketplace berdasarkan ulasan pengguna di google play store dan app store dengan metode opinion mining = Evaluation of e marketplace enterprise application and services based on user reviews on google play store and app store with opinion mining method

Pengaruh kualitas pelayanan elektronik terhadap loyalitas pelanggam melalui kepuasan pelanggan pada e-commerce (Studi pada shopee Jakarta) = The effect of e-service quality on e-loyalty through e-satisfaction in e-commerce (Study at shopee in Jakarta)