Rakha Naufal Anis
The effects of customer satisfaction and perceived value toward repurchase intention positive word of mouth and willingness to pay more case study taxi and online car rental in Jabodetabek = Analisis pengaruh kepuasan konsumen dan perceived service value terhadap repurchase intention, word-of-mouth positif, dan willingness to pay more studi kasus: rental mobil online dan taksi di Jabodetabek
Fakultas Hukum Universitas Indonesia, 2016
 UI - Skripsi Membership
J. Supranto
Teknik sampling untuk survei dan eksperimen
Rineka Cipta, 2007
 Buku Teks SO
J. Supranto
Teknik sampling untuk survei dan eksperimen
Rineka Cipta, 1992
 Buku Teks SO
Helena Stefani
Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan pada Taksi Blue Bird = The Impact of Service Quality towards Customer Satisfaction on Blue Bird Taxi
Fakultas Ilmu Administrasi Universitas Indonesia, 2018
 UI - Skripsi Membership
Thompson, Steven K.
Sampling
John Wiley & Sons, 2012
 Buku Teks SO