peningkatan efisiensi layanan retur transaksi online dengan pendekatan rekayasa proses bisnis dan enterprise resource planning: Studi kasus Bank BUMN, Indonesia = Service efficiency enhancement of online transaction return with business process reengineering approach and enterprise resource planning: Case study of a state-owned Bank, Indonesia

Analisis Faktor-Faktor Relative Advantage yang Memengaruhi Intensi Pengguna untuk Mengadopsi Chatbot Perbankan di Indonesia Berdasarkan Perceived Value: Analisis Multigroup Gender dan Usia = Analysis of Relative Advantage Factors Influencing Intention to Adopt Chatbots Banking in Indonesia Based on Perceived Value: Multigroup Analysis of Gender and Age

Analisis Faktor-Faktor Relative Advantage yang Memengaruhi Intensi Pengguna untuk Mengadopsi Chatbot Perbankan di Indonesia Berdasarkan Perceived Value: Analisis Multigroup Gender dan Usia = Analysis of Relative Advantage Factors Influencing Intention to Adopt Chatbots Banking in Indonesia Based on Perceived Value: Multigroup Analysis of Gender and Age

Analisis online service quality dari internet banking syariah terhadap customer satisfaction = Analysis of online service quality from Islamic internet banking on customer satisfaction

Juridical analysis of consumer protection over debit card holders in a transaction without 6-digit pin verification = Analisa yuridis perlindungan nasabah pemegang kartu debit dalam suatu transaksi tanpa verifikasi pin 6-digit