Service management : managing the image

Service recovery paradox in indian banking industry: an empirical investigation

Analisis pengaruh physical service quality dan personnel service quality terhadap satisfaction dan commitment nasabah studi kasus bank bri unit pulo jahe = Influence of physical service quality and personnel service quality on satisfaction dan consumers commitment case study bank bri unit pulo jahe / Irnaldo Despar

Kekhususan Ekonomi dan Keuangan Syariah: Pengaruh Service Quality Terhadap Loyalitas Muzakki di Organisasi Pengelola Zakat (OPZ) Wilayah Jabodetabek = The Influence of Service Quality on Muzakki's Loyalty in Zakah Management Organization (OPZ) Jabodetabek Region

Perancangan kerangka service level agreement dalam penyelenggaraan TI pada aplikasi korporat Global purchase order : studi kasus Perusahaan XYZ