Perancangan Service Level Agreement Layanan Teknologi Informasi: Studi Kasus Pusat Data dan Sarana Informatika Kementerian Komunikasi dan Informatika = Design Service Level Agreement Information Technology Services: Case Study Center For Data and ICT Infrastructure Ministry of Communications and Information Technology

Evaluasi Layanan Teknologi Informasi berdasarkan ITIL V3 2011 dan COBIT 5: Studi Kasus pada Badan Pengawasan Keuangan dan Pembangunan = Evaluation of Information Technology Service based on ITIL V3 2011 and COBIT 5: Case Study at the Financial and Development Supervisory Agency

Perancangan service level agreement layanan teknologi informasi berbasis ITIL V3 2011 dan ISO 20000: studi kasus Badan Pemeriksa Keuangan Republik Indonesia = Designing service level agreement for information technology services based on ITIL V3 2011 and ISO 20000 Standard: a case study at The Audit Board of Republic of Indonesia / Cesilia Fidora

Evaluasi manajemen layanan teknologi informasi menggunakan kerangka kerja ITIL V3 dan COBIT 5 : studi kasus PT Datacomm Diangraha = Information technology service management using ITIL V3 and COBIT 5 framework : a case study on PT Datacomm Diangraha

Evaluasi dan Rekomendasi Kualitas Manajemen Layanan Teknologi Informasi Berbasis ITIL V3 dan COBIT 2019: Studi Kasus PT XYZ = Evaluation and Recommendations The Quality of Information Technology Services Based on ITIL V3 and COBIT 2019: Case Study in PT XYZ