Analisis Pengaruh Customer Experience terhadap Loyalitas Konsumen dan Intensi Penggunaan Kembali pada M-Banking Bank Jago = Analysis of Influence of Customer Experience on Consumer Loyalty and Continue Usage Intention on M-Banking Bank Jago

Analisis pengaruh customer engagement terhadap brand loyalty (studi pada komunitas online Mi Community Indonesia) = The impact of customer engagement towards brand loyalty (a study in Mi Community Indonesia online commmunity)

Customers loyalty effects of CSR initiatives in the context of Indonesian commercial banking customers = Dampak CSR inisiatif terhadap loyalitas nasabah perbankan komersial Indonesia

Analisis Pengaruh Antecedent Omnichannel Integration Quality terhadap Customer Engagement, Relationship Program Receptiveness, dan Customer Loyalty Pada Omnichannel Retailing = Analysis of Antecedent Effects of Omnichannel Integration Quality on Customer Engagement, Relationship Program Receptiveness, and Customer Loyalty in Omnichannel Retailing

Analisis determinan customer experience dan implikasinya terhadap customer loyalty dan continue usage intention pada aplikasi mobile wallet di Indonesia = Analysis of customer experience determinants and their implications for customer loyalty and continue usage intention on mobile wallet applications in Indonesia