Kajian tentang kualitas pelayanan dengan pendekatan servqual di kantor imigrasi tanggerang = Study on service quality with servqual approach at immigration office of tangerang = Study on service quality with servqual approach at immigration office of Tangerang

Analisis kualitas layanan pendidikan dan pelatihan fungsional inspektur ketenagalistrikan dengan pendekatan servqual dan QFD (studi kasus: Pusdiklat Kebtke) = Analysis of education service quality and functional training of the inspector electricity with servqual and QFD approach (case study: Pusdiklat Kebtke) / Retno Kusumastuti

Analisis kualitas layanan PT. Citilink melalui metode Servqual = Analysis service quality of PT. Citilink through Servqual method

Analisis kinerja pelayanan publik: studi kasus pada pelayanan one day service dinas penanaman modal dan pelayanan terpadu satu pintu Provinsi DKI Jakarta = Public service performance analysis: case study performance of one day service department of investment and integrated services one stop Jakarta

Analisis peningkatan kinerja pelayanan jasa pada bengkel mobil dengan metode Servqual dan quality function deployment = Analysis of performance improvement services on car service station with service quality and quality function deployment