Analisis pengaruh persepsi servicescape terhadap behavioral intention dan service quality sebagai variabel mediasi, studi kasus: Goods dept = The effect of servicescape perception towards behavioral intention and service quality as mediating variable, case study on Goods dept

Pengaruh penerapan hyper-personalization terhadap consumer purchase behaviour melalui behavioral intention: studi pelanggan zalora di Jakarta = The Effect of hyper-personalization towards consumer purchase behavior with mediating variable behavioral intention on zalora’s consumers in Jakarta.

Understanding new technology adoption: investigating the mediating effects of attitude toward self service technology (SST) on antecedent beliefs and intention to use SST: a comparison study to facilitate transaction and SST with customer service purpose = Memahami proses adopsi teknologi baru: meneliti efek mediasi dari attitude terhadap self-service tehnology (SST) pada antecedent beliefs dan intention to use: membandingkan SST untuk memfasilitasi transaksi dan SST untuk customer service

Analisis pengaruh service quality perception dan merchandise quality perception terhadap behavioral intentions pada industri casual dining restaurant dengan brand trust sebagai variabel mediasi: studi kasus: restoran Warunk Upnormal = The effect of service quality perception and merchandise quality perception toward behavioral intentions on casual dining restaurant industry with brand trust as mediating variable: case study: restoran Warunk Upnormal

Pengaruh Employee Engagement terhadap Turnover Intention dengan Happiness at Work sebagai Variabel Mediasi (Studi pada Karyawan Tetap KSPPS Karisma) = The Effect of Employee Engagement on Turnover Intention with Happiness at Work as Mediating Variable (Study on Permanent Employees in KSPPS Karisma)