Scott, Graham, Gini
A survival guide to managing employees from hell: handling idiots, whiners, slackers, and other workplace demons
[American Management Association, ], 2007
 eBooks
Pfeffer, Jeffrey
What were they thinking?: unconventional wisdom about management
Harvard Business School Press, 2007
 Buku Teks
Toister, Jeff
Service failure: the real reasons employees struggle with customer service and what you can do about it
[American Management Association;;;, ], 2013
 eBooks
Bittel, Lester Robert
What every supervisor should know
McGraw-Hill, 1968
 Buku Teks
Bittel, Lester Robert
What every supervisor should know
Tata McGraw-Hill, 1974
 Buku Teks