Bolton, Robert
People skills: how to assert yourself listen to others and resolve conflicts
Prentice-Hall, 1979
 Buku Teks
Goulston, Mark
Just listen: discover the secret to getting through to absolutely anyone
American Management Association, 2010
 eBooks
Faber, Joanna
Seni berbicara pada anak: panduan mendidik anak "tanpa ngegas!" = How to talk so little kids will listen: a survival guide to life with children ages 2-7
Bhuana Ilmu Populer, 2020
 Buku Teks
Kaplan, Burton
Winning people over : 14 days to power and confidence
Prentice-Hall, 1996
 Buku Teks
Brinkman, Rick
Dealing with difficult people: 24 lessons for bringing out the best in everyone
McGraw-Hill, 2003
 Buku Teks