Bolton, Robert
People skills: how to assert yourself listen to others and resolve conflicts
Prentice-Hall, 1979
Buku Teks
Goulston, Mark
Just listen: discover the secret to getting through to absolutely anyone
American Management Association, 2010
eBooks
Faber, Joanna
Seni berbicara pada anak: panduan mendidik anak "tanpa ngegas!" = How to talk so little kids will listen: a survival guide to life with children ages 2-7
Bhuana Ilmu Populer, 2020
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Kaplan, Burton
Winning people over : 14 days to power and confidence
Prentice-Hall, 1996
Buku Teks
Brinkman, Rick
Dealing with difficult people: 24 lessons for bringing out the best in everyone
McGraw-Hill, 2003
Buku Teks