Strategi bisnis PT (persero) Pelindo II dalam mengelola fasilitas pelabuhan Tanjung Priok = The business strategy at PT (Persero) Pelindo II for manages all facilities of port of Tanjung Priok

Pemasaran jasa manusia teknologi strategi perspektif indonesia = Services marketing

The Essence of services marketing pemasaran jasa=Ten essence of service marketing/ Adrian Payne; penerjemah Fandy Tjiptono

Customer intention toward theme park : the mediating role of customer attitude on the impact of service quality quality and experiential marketing

Services marketing : people, technology, strategy