Kalalo, Nicholas Patra
Customer satisfaction analysis using customer information satisfaction (CIS) method : A case study of panorama tours website = Customer satisfaction analysis using customer information satisfaction (CIS) method : a case study of panorama tours website
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2010
 UI - Tesis Open
Rangkuti, Freddy
Measuring customer satisfaction
Gramedia, 2002
 Buku Teks
Risang Mahendra Puspito
Analisis pengaruh antara quality perspective terhadap repurchase intention dengan mediasi price level dan customer satisfaction di Provider by.U = Analysis of the influence of quality perspective on repurchase intention with the mediation of price level and customer satisfaction in by.U Provider
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2024
 UI - Tesis Membership
Sofjan Assauri
Customer service yang baik landasan pencapaian customer satisfaction
2003
 Artikel Jurnal
Achmad Sofyandi
Usulan dan analisis kepuasan pelanggan pada tiga bidang usaha profit badan pengelola gedung Manggala Wanabakti = Proposal and analysis for customer satisfaction on three profit business units Manggala Wanabakti Building Management
Fakultas Teknik Universitas Indonesia, 2004
 UI - Skripsi Membership