Russell, Roberta S.
Operations management. 3rd edition.
Prentice-Hall, 2000
 Multimedia
Russell, Roberta S.
Production and aperations management : focusing on quality and competitiveness
Prentice-Hall, 1995
 Buku Teks SO
Rini Yamasari
Analisis pengaruh penerapan total quality management tqm terhadap fleksibilitas operasional external flexibility dan internal robustness studi kasus RSUPN Dr Cipto Mangunkusumo = The influence of total quality management tqm on operatonal flexibility external flexibility and internal robustness a case study RSUPN Dr Cipto Mangnkusumo
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi Membership
Dilworth, James B., 1939-
Operations management: design, planning, and control for manufacturing and services
McGraw-Hill, 1992
 Buku Teks SO
Dilworth, James B., 1939-
Operations management: design, planning, and control for manufacturing and services
McGraw-Hill, 1992
 Buku Teks SO