Nidia Ardina
Analisis kepuasan pelanggan tentang kualitas layanan call center PT Garuda Indonesia = Customer satisfaction analysis on quality of service call center PT Garuda Indonesia
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
 UI - Skripsi Membership
Lucas, Robert W.
How to be a great call center representative
American Management Association, 2001
 eBooks
Ika Wirastuti Handayani
Kualitas pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM). Ssebuah studi kasus pada call center 1M3 = Quality of customer service in a Customer Relationship Management (CRM) based company. A case study in the IM3 call center
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003
 UI - Tesis Membership
Antonius Atmaja Soen Lijadi
Analisa kepuasan pelanggan terhadap call center bank
2002
 UI - Tesis Membership
Evi Yurnita
Perancangan sistem call center berbasis PC
Fakultas Teknik Universitas Indonesia, 2004
 UI - Skripsi Membership