Analisa paramter service level agreement (SLA) pada layanan Metro Ethernet PT Telkom untuk wireless broadband Telkomsel (3G) dari apartemen Widya Chandra ke STO Semanggi 2 dngan RNC di Wisma Mulia lantai 4 = Analysis of service level agreement (SLA) parameter in Metro Ethernet Service of PT Telkom for Telkomsel wireless broadband (3G) from Widya Chandra Apartment to STO Semanggi 2 with The RNC at Wisma Mulia 4th floor

Perancangan Service Level Agreement Layanan Teknologi Informasi: Studi Kasus Pusat Data dan Sarana Informatika Kementerian Komunikasi dan Informatika = Design Service Level Agreement Information Technology Services: Case Study Center For Data and ICT Infrastructure Ministry of Communications and Information Technology

Perancangan Service Level Agreement Layanan Teknologi Informasi berdasarkan kerangka kerja ITIL V3 2011: Studi Kasus Kementerian Luar Negeri = Service Level Agreement Design for Information Technology Services based on ITIL V3 2011 Framework: A Case Study Ministry of Foreign Affairs

Perancangan service level agreement layanan teknologi informasi berbasis ITIL V3 2011 dan ISO 20000: studi kasus Badan Pemeriksa Keuangan Republik Indonesia = Designing service level agreement for information technology services based on ITIL V3 2011 and ISO 20000 Standard: a case study at The Audit Board of Republic of Indonesia / Cesilia Fidora

Perancangan kerangka service level agreement dalam penyelenggaraan TI pada aplikasi korporat Global purchase order : studi kasus Perusahaan XYZ