Anastacia Esti Prabarini
Analisis pengaruh physical environment dan perceived disconfirmation terhadap kepuasan dan loyalitas konsumen: studi kasus new customer dan repeat customer pada kedai kopi franchise dan non franchise: Starbucks Coffee dan Jakarta Coffee House = Analysis of physical environment effects and disconfirmation on consumer satisfaction and loyalty: case study new customer and repeat customer in franchise and non franchise coffee shop: Starbucks Coffee and Jakarta Coffee House
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi Membership
Anastasia Esti Prabarini
Analisis pengaruh physical environment dan perceived disconfirmation terhadap kepuasan dan loyalitas konsumen (Studi Kasus New Customer dan Repeat Customer pada Kedai Kopi Franchise dan Non Franchise : Starbucks Coffee dan Jakarta Coffee House) = Analysis of Physical Environment Effects and Disconfirmation on Consumer Satisfaction and Loyalty (Case Study New Customer and Repeat Customer in Franchise and Non Franchise Coffee Shop : Starbucks Coffee and Jakarta Coffee House)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi Membership
Gladys Mayssa Heryanti
Pengaruh diferensiasi produk terhadap loyalitas pelanggan instant messenger line (studi pada mahasiswa fisip UI) = the effects of product differentiation toward customer loyalty of instant messenger line (studies in fisip UI student) / Gladys Mayssa Heryanti
2015
 UI - Skripsi Membership
Motif-motif etnik malaysia
Malaysia, Perbadanan Kemajuan Kraftangan
Bahagian Dayacipta (Yunit REkacorak) Perbadanan Kemajuan Kraftangan Malaysia, [date of publication not identified]
 Buku Referensi
Seni kraf batik: motif & teknik
Juhari Bin Azmi; Zuarinah Binti Umor; Mohd. Sakri Bin Ismail; Kamariah Binti Abdullah; Nora Binti Ali; Normaziah Binti Kamaruzaman
Intitut Kraf Negara, 2009
 Buku Referensi