Membangun kepuasan dan kepercayaan konsumen terhadap penyedia layanan internet ponsel = Building customer satisfaction and trust in mobile internet service provider

Pengaruh Switching Cost, Service Quality, Customer Satisfaction terhadap Customer Loyalty pada Provider GSM Berbasis Prabayar di Jakarta

Faktor-faktor yang mempengaruhi loyalitas pelanggan pada internet service provider = Factors that influencing customer loyalty in internet service provider

Pengaruh e-service quality terhadap repurchase intention melalui customer satisfaction = The effect of e-service quality toward repurchase intention through customer satisfaction

Analisis pengaruh kualitas dan perceived value terhadap kepuasan pelanggan dan dampaknya terhadap minat perilaku: studi kasus unit rawat jalan rumah sakit swasta di Jakarta = Analysis the influences of perceived service quality and perceived value toward customer satisfaction and its impact on behavioral intention: a case study of private hospitals in Jakarta